This role is responsible for driving performance across Optum's Coding Intelligence print and digital product lines, with direct accountability for revenue execution, operational performance, and vendor management. The position owns quota delivery, oversees production and customer service operations, and ensures alignment between sales, fulfillment, and partner execution to meet revenue and service expectations.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities: Revenue & Quota Ownership
- Own and deliver quota across print (books) and electronic (digital) product lines
- Drive revenue performance through pipeline management, renewals, and new business development
- Ensure solid execution across both print and digital revenue streams
- Monitor performance and take action to close gaps against quota
Team Leadership
- Lead and develop a team of 6 direct reports
- Provide coaching, performance management, and deal support
- Drive accountability for individual and team performance against revenue and operational goals
Vendor Management & Oversight
- Oversee and manage third-party vendor for small account management/customer service
- Direct 50 indirect resources supporting customer service and small account management
- Ensure performance aligns to SLA expectations and customer service standards
- Serve as co-owner of third-party vendor print relationship
- Support coordination of print production and fulfillment processes
- Ensure vendor performance meets capacity, quality, and timeline requirements
Operations & Execution
- Manage execution across both print and digital channels
- Ensure alignment between sales demand, production capacity, and delivery performance
- Drive consistent execution of fulfillment and customer service operations
- Address operational gaps impacting throughput, SLA adherence, or customer experience
Cross-Functional Leadership
- Partner with product, marketing, and operations teams to align on:
- Sales strategy
- Product delivery
- Customer experience
- Act as escalation point for issues impacting revenue performance or delivery
Key Performance Metrics
- Monthly and quarterly quota attainment
- Revenue performance across product lines
- SLA adherence across operations and customer support
- Customer satisfaction
- Vendor performance against defined expectations
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - 10+ years of sales leadership experience with quota responsibility
- 10+ years of experience leading and developing direct and indirect teams
- 5+ years of experience managing third-party vendors or outsourced teams with accountability for performance
Preferred Qualifications: - Experience operating cross-functionally across sales, operations, and product teams
- Solid communication and leadership skills, with the ability to influence internal and external
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $ $75,000 to $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
