About This Role:Job Summary and Purpose: We are seeking an experienced and results-driven
Clinical Operations Manager to lead and optimize the daily operations of our services team. This role will oversee a team of 20-25 non-exempt staff, ensuring high performance in a fast-paced, high-volume environment.
The ideal candidate will have extensive experience in managing large non-exempt teams, driving continuous improvement through KPIs and performance metrics, and utilizing workflow automation tools to enhance operational efficiency.
This position requires excellent leadership skills, cross-functional communication abilities, and a focus on customer service.
Key Responsibilities: - Team Management: Oversee daily operations of a team of 20-25 non-exempt staff, ensuring performance meets department production, quality, and operational standards.
- Performance Management: Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals.
- Coaching & Development: Provide coaching, guidance, and recognition to foster a high-performance culture. Conduct performance reviews and facilitate corrective actions in partnership with HR and senior leadership.
- Escalation & Recovery: Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards.
- Operational Oversight: Ensure day-to-day service delivery in a high-volume environment runs efficiently and in accordance with established policies and regulations.
- Compliance & Regulations: Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to maintain and update these standards.
- Strategic Planning: Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals.
- Budget & Resource Management: Oversee team budget, managing resources and additional hours needed to achieve targets. Partner with talent acquisition to manage headcount and recruitment strategy.
- Staff Development: Facilitate ongoing staff development by coordinating training with clinical teams to meet performance and quality standards.
- Continuous Improvement: Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives.
- Performance Dashboards & Tools: Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics, ensuring alignment with organizational goals.
Must-Have Skills and Qualifications: - Team Leadership: Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture.
- KPI and Metrics: Expertise in utilizing KPIs and performance metrics to drive operational improvements and meet organizational objectives.
- Clinical Operational Workflow Management: Experience managing clinical operational workflows, overseeing day-to-day service delivery in high-volume environments.
- Workflow Automation Tools: Proficiency with workflow automation tools and familiarity with production software and performance dashboards.
- Cross-functional Communication: Strong communication skills to collaborate effectively with clinical, operational, and leadership teams.
- Customer Service Excellence: Demonstrated experience managing customer service in high-volume settings and implementing recovery processes to enhance customer satisfaction.
- Escalation & Recovery: Experience in managing efficient escalation and recovery processes to resolve operational issues.
- Compliance & Regulatory Knowledge: Understanding of state and federal regulations in healthcare operations and the ability to ensure compliance.
- Staff Performance & Development: Experience in performance management, staff coaching, and fostering staff development through training initiatives.
Nice-to-Have Skills and Qualifications: - Broader Healthcare Services Knowledge: Familiarity with healthcare services, including telehealth, health insurance, and diagnostics.
- Operational Challenges Across Sectors: Awareness of operational challenges in multiple healthcare sectors.
Qualifications: - Minimum of 4 years of Management experience in operations management, preferably in medical device, healthcare services or clinical setting
- Strong leadership, problem-solving, and organizational skills
- Proven ability to manage high-volume operations and large teams
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Location:San Francisco
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range$131,000.00 - $170,000.00
