Anticipated End Date:2026-10-10
Position Title:Manager Clinical Operations & Education/Instruction (US)
Job Description:Manager Clinical Operations & Education/Instruction (US)Location:3033 W. President George Bush Hwy., Suite 100A Plano, TX 75075, 2505 N State Highway 360, Ste 300, Grand Prairie, TX, 75050, 3075 Vandercar Way Cincinnati, OH 45209
, 100 S 4th St, St. Louis, MO 63102, 220 Virginia Avenue Indianapolis, IN 46204, 740 West Peachtree St NE Atlanta, GA 30308
Shift: Full Time, Days
Hybrid 2: This role requires associates to be in-office
3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The
Manager Clinical Operations & Education/Instruction (US) will be responsible for developing, overseeing, and enhancing onboarding, educational, and developmental training programs across the enterprise, using data-driven insights to drive continuous improvement and ensure high-quality patient care and regulatory compliance.
How you will make an impact:- Develop strategies for pharmacy operations, infusion center operations, patient access operations, nursing, and clinical education to ensure high-quality patient care and adherence to regulatory standards while using data-driven insights as a basis for continuous improvement.
- Collaborate with clinical and operations teams to ensure educational initiatives align with organizational goals and industry standards.
- Develop comprehensive educational programs for various operational and clinical divisions, including all operations, nursing, and pharmacy; ensure alignment of educational initiatives remains within organizational goals and industry standards.
- Oversee the design and implementation of the onboarding and training curriculum for the enterprise, ensuring relevance and effectiveness.
- Coordinate and facilitate the delivery of education programs across diverse operational and clinical departments.
- Collaborate with subject matter experts to tailor content to specific clinical and or operational needs and organizational objectives.
- Monitor program outcomes and make continuous improvements based on feedback and industry best practices.
- Design and manage onboarding programs for new operational and clinical staff, ensuring a smooth transition into their roles.
- Utilize various training modalities, including workshops, online modules, and hands-on training sessions.
- Establish key performance indicators to assess the effectiveness of educational programs.
- Ensure education programs meet regulatory requirements and industry standards.
- Collaborate with relevant stakeholders to train/maintain accreditation standards.
- Remain informed about changes in regulations and adapt programs accordingly.
- Provide oversight of clinical and/or operational associates who support staff training/education.
- Provide leadership and direction to direct reports, including managers, team leads, and individual contributors in the operational and clinical education departments.
- Oversee the recruitment, training, and retention of skilled personnel, ensuring the team is equipped to meet the organization's evolving needs.
Minimum Requirements:- Requires Bachelor in Nursing, MS in Nursing, or PharmD and a minimum of 5 or more years in related clinical field and a minimum of 1 year leadership experience; or any combination of education and experience, which would provide an equivalent background.
- Current, active, valid and unrestricted RN, NP, FNP or Pharmacists license in applicable state(s) required.
- Current CPR Certification required.
- For Paragon and Carelon Health business unit, satisfactory completion of a Tuberculosis test is a requirement for this position.
Preferred Skills, Capabilities and Experiences:- Extensive experience in clinical and operational education, focusing on program design and delivery preferred.
Job Level:Manager
Workshift:1st Shift (United States of America)
Job Family:MED > Licensed/Certified - Other
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.
