Job DescriptionJoin our team as a day shift, full time, Manager Clinic Operations for Neurosurgery, Spine Physiatry and Orthopedics at INTEGRIS Health in Oklahoma City, OK.
ResponsibilitiesResponsible for operational clinic site management. Responsible for hiring, supervision and evaluation of all staff. Responsible for clinical compliance, e.g. Joint Commission, OSHA, and CLIA. Handles employment issues following policy and procedure and employment law standards. Meets and works with Medical Directors and physicians informing them of financial and operational issues. Gathers and analyzes financial, budget and schedule information. Develops the clinic (site) budget annually. Works with Physicians Billing to resolve billing issues. Conducts departmental meetings on a regular basis recording minutes. Solicits quality and process improvement suggestions, seeking to continually improve patient care and satisfaction. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
The Manager Clinic Operations responsibilities included, but are not limited to, the following:
- Manages the operational, financial, quality and regulatory compliance for a medical group practice of 5 or more providers
- Develops annual clinic budget for all cost centers associated with the clinic; responsible for efficient, accurate, prudent and fiscal management of the clinic.
- Develops and adheres to annual budget for group practice. Responsible for efficient, accurate and prudent financial management of the group practice.
- Compiles data for the analysis and makes recommendations for increasing profitability of the group practice.
- Educates staff for new processes, new systems and new INTEGRIS Health guidelines as needed.
- Initiates opening positions to start the recruitment process; interviews and makes hiring decisions for their clinic.
- Evaluates employee work performance and determines merit increase.
- Coaches employees and handles corrective action if warranted, per policy.
- Handles front line concerns, regarding patient accounts, from all sources.
- Collaborates with other departments to obtain accurate charges, coding or other information needed for resolution of accounts.
- Reviews and approve write offs for bad debt and/or turning patient accounts to third party collection agencies.
- Administers employee work schedule to assure customer satisfaction and to ensure that clinic financial goals are met.
- Manages directly and indirectly up to 25+ employees.
- Schedules and management of clinical student internships and rotations.
- Serves a mentor and provides training to new Clinic Business Managers on operational concerns.
- Works with site Medical director or physician to resolve provider related issues.
- Works with finance department to develop physician financial reports.
- Reports to the assigned Director.
- This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
- Stress related to large numbers of staff and working with difficult customers and meeting deadlines. Performs duties in a manner, which will ensure a physical environment free of hazard to self and to others.
- Hospital Only: Adherence to hospital policies and Joint Commission requirements when clinics are licensed under a hospital facility.
Qualifications- Master's degree in business or health care related field with 3 years previous work experience in healthcare management
- OR Bachelor's degree in business or health care related field with 4 years of experience in healthcare management.
- OR 5 years of previous work experience in medical group practice or current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the State of Oklahoma or current multistate license from a Nurse Licensure Compact (eNLC) member state or healthcare management may be substituted in lieu of a degree.
- Must have a working knowledge of Microsoft Word and Excel.
