Manager, Client Services

Greystar Worldwide, LLC • $90K — $100K *
Brentwood, TN 37027In-Person
Real Estate & Construction
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in client services and business development.
  • Strong analytical skills for market trend analysis.
  • Proficiency in developing client-facing communication materials.
  • Experience managing client relationships and satisfaction.
  • Familiarity with AI productivity tools like Microsoft Copilot or ChatGPT.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple projects and meet deadlines.

Responsibilities

  • Lead client relationship management efforts, ensuring satisfaction and retention.
  • Support the organization’s strategy for new business development.
  • Prepare and analyze market trends for strategic recommendations.
  • Develop high-quality communication materials for client engagement.
  • Coordinate the creation of proposals and presentations for business pursuits.
  • Translate complex market data into client-specific content.
  • Establish and improve production workflows for marketing materials.

Benefits

  • Comprehensive medical, dental, vision, and life insurance benefits with low employee costs.
  • Generous paid time off including 15 vacation days and additional time off with tenure.
  • Onsite housing discounts available at Greystar-managed communities.
  • 6-week paid sabbatical after 10 years of service.
  • 401(k) plan with company match up to 6% following 6 months of employment.
  • Paid parental leave and up to $10,000 for fertility-related expenses.
  • Access to an employee assistance program and various insurances.
Full Job Description
JOB DESCRIPTION SUMMARY
Supports the Company's strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company's growth and ensure client satisfaction and retention.

JOB DESCRIPTION

*This is a hybrid position requiring candidates to reside in the Southeast region, ideally within commuting distance of a corporate office. Regular travel throughout the Southeast may be required.

  • Supports the ongoing relationships with the Company's existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company's performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients.
  • Provides input into the establishment of annual business goals and objectives for the client services group.
  • Supports the Company's new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company's business relationship with clients and/or the Company's market position.
  • Assists in the development and distribution of communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, pro-actively announce future trends and direction, and promote the Company, its offerings, services and benefits.
  • Leads and/or participates in due diligence assignments, and may act as liaison with brokers for new fee management business opportunities.
  • Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing innovative and cost-effective solutions.
  • Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.


Additional Responsibilities
  • Leads the development, production, and distribution of client-facing communication materials, including pitch and proposal presentations, RFP responses, case studies, brochures, promotional literature, and other collateral materials, ensuring content quality, message consistency, brand compliance, and timely delivery.
  • Coordinates the end-to-end development process for new business pursuit materials by defining deliverables, establishing production timelines, gathering input from operational leaders and subject matter experts, managing revisions, and ensuring final materials are completed in advance of client deadlines.
  • Translates market data, portfolio performance, operating results, and platform capabilities into compelling, client-specific content and presentations tailored to the needs of prospective and existing clients, brokers, investors, and other business partners.
  • Develops, maintains, and updates a library of reusable business development and client-service content, including templates, case studies, organizational information, team biographies, performance metrics, and other marketing and communication resources to ensure accuracy, consistency, and efficient deployment.
  • Supports the Company's growth strategy by developing market-facing communications and thought leadership materials, including client updates, event and webinar content, announcements, industry insights, and campaign materials that promote the Company's services, capabilities, and competitive advantages.
  • Partners with internal marketing, communications, design, and operational teams to ensure all client-facing materials align with Company branding, messaging standards, and strategic objectives, and coordinates external resources as necessary to support project delivery.
  • Establishes and continuously improves processes, standards, and workflows for proposal and collateral development, monitors effectiveness through client feedback and business development outcomes, and recommends enhancements to improve efficiency, quality, and win rates.
  • Monitors and analyzes market trends, competitive activity, and industry developments to support strategic positioning, messaging, and differentiation initiatives, and prepares reports and recommendations for senior management as appropriate.
  • Demonstrated proficiency with AI productivity tools (e.g., Microsoft Copilot, Claude, ChatGPT) and willingness to role-model their use across the organization.


#LI-SB1

The salary range for this position is $90,000 - $100,000

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
  • Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
  • Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.


Robust Benefits Offered*:
  • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
  • Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
  • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
  • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
  • 401(k) with Company Match up to 6% of pay after 6 months of service.
  • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
  • Employee Assistance Program.
  • Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
  • Charitable giving program and benefits.


*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

About Greystar Worldwide, LLC

Greystar Worldwide, LLC Careers

Joining Greystar Worldwide, LLC presents an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovations in the global marketplace. Greystar Worldwide, LLC stands as a beacon of career growth and professional development, offering a plethora of job opportunities across various sectors.

Explore Career Opportunities

Greystar Worldwide, LLC invites talented individuals to explore its diverse range of job opportunities. From internships that provide a solid foundation for future leaders to full-time positions that challenge and expand professional skills, Greystar Worldwide, LLC is a hub for career advancement.

Innovation and Leadership

At Greystar Worldwide, LLC, innovation intersects with leadership, driving the company to new heights in industry standards and operational excellence. Employees are encouraged to lead projects that set benchmarks in technology and service, fostering a culture of continuous improvement and creative problem-solving.

Diversity and Inclusion

With a commitment to diversity and inclusion, Greystar Worldwide, LLC ensures that all team members receive diversity training, promoting an environment where everyone’s contributions are valued. This approach not only enhances team dynamics but also contributes to the company’s robust problem-solving capabilities.

Professional Growth and Development

Career growth at Greystar Worldwide, LLC is not just a possibility—it is a priority. The company supports its employees with unmatched training programs, leadership development courses, and opportunities for networking and professional growth. This commitment ensures that every team member can reach their full potential.

Benefits and Culture

Greystar Worldwide, LLC is renowned for its vibrant culture and comprehensive benefits package designed to support the well-being and financial security of every team member. Employment at Greystar Worldwide, LLC means access to health benefits, retirement plans, and wellness programs that together create a supportive and positive workplace.

Join the Greystar Worldwide, LLC Team

Greystar Worldwide, LLC is actively hiring and looking for individuals who are passionate, curious, and driven to excel. Candidates interested in applying are encouraged to submit their resume and prepare for an interview process that values insight, experience, and a readiness to contribute to a dynamic team.

Stay Connected with Greystar Worldwide, LLC Careers

Stay informed about the latest in career opportunities and company news by subscribing to Greystar Worldwide, LLC job alerts and reading the careers blog. Personalize the subscription to receive updates that match specific career interests and skills.

SEARCH GREYSTAR WORLDWIDE, LLC JOBS

READ CAREERS BLOG

Greystar Worldwide, LLC is not just a company—it is a place where careers are made, skills are honed, and professional achievements are recognized and celebrated. Join Greystar Worldwide, LLC to be part of a team that is shaping the future through innovation, leadership, and a commitment to excellence.
Learn more about Greystar Worldwide, LLC
Industry
Real Estate & Construction
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Greystar Worldwide, LLC

More Real Estate & Construction Jobs

Find similar Manager, Client Services jobs:

NationwideBrentwood, TN