job details

projects moving forward efficiently without delays. We are seeking a results-oriented leader to manage portfolio-level client relationships, project delivery, and team performance across an assigned group of specialized environmental projects. Serving as the main operational lead for client accounts, this role bridges business strategy with technical execution, partnering with senior leadership to build long-term relationships, maintain high satisfaction, and drive project success. In this role, you will provide ongoing coaching, oversight, and accountability for a dedicated team of Project Managers. You will maintain complete portfolio visibility-ensuring scopes are delivered safely, on time, within budget, and in strict alignment with company core values. Additional key duties include scope intake, handoffs, change management, financial tracking, invoicing, accounts receivable oversight, and proactive risk mitigation on complex projects. Advantages We offer a supportive, forward-thinking work environment designed to help you thrive both personally and professionally. Benefits of joining our team include: - RRSP Match Program - Mileage Reimbursement - Opportunities for company and performance based bonuses - Modern Workspace: Work out of a contemporary, fully equipped office setting. - Casual Work Attire: Enjoy a comfortable "dress for your day" casual dress code. - On-the-Job Training: Access continuous learning opportunities to expand your technical and leadership skills. Responsibilities As the Manager of Client Services, you will be responsible for the following key areas:  Client Relationship Ownership - Ensure there is a positive client relationship through all clients within the portfolio, increasingly for clients with multiple awarded projects within the Manager's segment - Serve as the primary point of contact for portfolio-level conversations with clients - Coordinate with the Director of Client Services on account planning for key repeat clients and action plans  Team Leadership & Coaching - Oversee, mentor, and coach subordinate project managers through managing projects, achieving KPIs, and with mindset - Set expectations and track results through monthly 1-on-1 meetings with each direct report - Evaluate effectiveness of communication between PMs and PCs / Technicians  People Management & Team Performance - Approve time off requests for direct reports and ensure team capacity to continue executing on portfolio - Own day-to-day people management for the team; escalate policy exceptions to the Director of Client Services - Set clear expectations that are in line with the direction of Director CS and own accountability on team's project margins, AR payment timeliness, positive client feedback, optimization of invoicing, and upholding all GEMS core values across the team  Scope Intake & Handoff - Receive scope, RFPs, and work requests from Sales Team - Clarify contract scope, fees, and terms as well as client signature before execution - Own change order conversations on projects; review with Director of Client Services before submission - Ensure POs cover requested work and ensure budget updated prior to work on any scope  Project Delivery - Decide on which scopes to self-perform and which to hand off to subordinates to run. - Run own projects beginning to end - Step in to support PM-led projects as needed - Own client-facing commitments and deadlines on own projects - Monitor customer service and delivery on subordinate projects - Review major deliverables before release on high-risk projects, whether own or PM-led - Flag financial risk early, ie. slow pay, disputed invoices, scope-fee mismatch  KPIs - Portfolio margins - Portfolio AR on-time payment - Portfolio client satisfaction / feedback - Portfolio on-time invoicing - Core values adherence, team and individual - Monthly 1-on-1 completion rate with direct reports Qualifications  Industry Experience: 5-8+ years managing environmental, civil, or infrastructure consulting projects end-to-end, including scope, budget, schedule, and technical delivery. People  Management: 3-5+ years of experience directly supervising Project Managers or technical personnel, with a demonstrated ability to deliver meaningful performance coaching and workload management.  Financial Management: Proven accountability for project margins, budget-to-actual tracking, scope change negotiations, and aging accounts receivable (AR) management.  Regulatory & Technical Knowledge: Practical background in environmental compliance service lines (e.g., dewatering, water management, soil management, air quality, or environmental monitoring) and familiarity with provincial regulatory workflows.  Education & Credentials: PMP certification is asset-oriented but not strictly required; equivalent demonstrated project management experience will be fully considered.  Experience supporting general contractors in fast-paced construction sectors is a strong asset. Summary This role is designed for an experienced project delivery leader who effectively combines technical judgment, commercial acumen, and staff mentorship. If you excel at driving project execution, navigating commercial client relationships, and leading high-performing teams within the environmental and construction sector, we invite you to submit your application. We encourage you to apply, or email your resume directly to [redacted]. We appreciate the interest of all candidates; however, only those selected for an interview will be contacted. If you require any accommodations during the recruitment process, please inform us and we will work with you to ensure your full participation.