Harrison and Star

Manager, Client Operations

Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in account management or client services roles.
  • Proven track record in driving revenue growth and client retention.
  • Strong communication skills for effective client relationship management.
  • Experience in integrated marketing and media solutions.
  • Ability to manage cross-functional teams and projects.

Responsibilities

  • Lead client relationship management and commercial operations for assigned accounts.
  • Drive revenue growth and account expansion through effective client strategies.
  • Identify opportunities to enhance client needs and solutions.
  • Coordinate cross-functional collaboration between creative, strategy, and operations teams.
  • Optimize operational workflows and ensure high-quality service delivery.

Benefits

  • Opportunity to work with leading industry talent across multiple marketing disciplines.
  • Dynamic, fast-paced work environment that encourages innovation.
  • Focus on professional development and client partnership growth.
  • Access to integrated marketing, advertising, and business solutions training.
Full Job Description
Agency:
Omnicom Media

Job Function:
Account Management and Growth

Job Subfunction:
Sales and Client Operations

Job Description:

Utilizes established specialized knowledge to execute tasks, lead smaller projects or oversee components of larger initiatives. Addresses non-routine problems and contributes to process improvements, applying experience and judgment to deliver effective outcomes.
May oversee the daily activities of team members within a defined area.

Leads client relationship management and commercial operations across assigned accounts through the delivery of integrated marketing, advertising, media, digital, experiential, and business solutions. Drives revenue growth, client retention, account expansion, and commercial performance by identifying opportunities, managing client needs, and ensuring the successful execution of multidisciplinary solutions. Acts as a primary point of contact for clients while coordinating cross-functional collaboration across creative, strategy, production, media, data, technology, and operations teams within fast-paced, matrixed environments. Oversees operational execution, workflow optimization, resource alignment, financial stewardship, and service delivery to ensure high-quality outcomes, operational efficiency, and alignment to client business objectives. Partners with internal teams to strengthen long-term client partnerships, support scalable business growth, and deliver solutions that meet evolving market and customer expectations.

90,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

About Harrison and Star

Harrison and Star is a healthcare advertising agency that provides marketing and advertising services to pharmaceutical and biotechnology companies. The company offers a range of services including brand strategy, creative development, digital marketing, and market research. Harrison and Star was founded in 1986 and is headquartered in New York, New York.
Learn more about Harrison and Star
Size
500 employees
Industry
Founded
1986
NASDAQ

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