American Express

Manager - Client Management (Virtual - NY/NJ/IL/MI)

American Express$90K — $120K *
US-Anywhere
+ 4 other locationsRemote
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in strategic relationship management or business development.
  • In-depth knowledge of T&E and B2B payments and related industry trends.
  • Proven track record of driving growth and portfolio expansion.
  • Expertise in managing C-suite relationships and complex negotiations.
  • Strong financial acumen to evaluate ROI and business viability.
  • Exceptional communication skills, both written and verbal.
  • Ability to operate in a fast-paced environment with urgency and compliance in mind.
  • Willingness to travel up to 30% and work virtually within designated states.

Responsibilities

  • Serve as the T&E and B2B payments consultant for the client portfolio.
  • Drive portfolio growth through strategic expansion and cross-selling efforts.
  • Develop and manage tailored strategic account plans for growth.
  • Maintain an accurate pipeline to achieve financial targets efficiently.
  • Lead client proposals and negotiations for renewals and expansions.
  • Adapt strategies in response to shifting client priorities effectively.
  • Build robust C-level relationships to enhance loyalty and drive growth.
  • Address complex client challenges swiftly and thoughtfully. 
  • Collaborate with internal teams to ensure alignment and strategy consensus.
  • Ensure compliance with governance and operational protocols.

Benefits

  • Competitive base salary and bonus incentives.
  • 6% company match on retirement savings plan.
  • Free financial coaching and support for financial well-being.
  • Comprehensive medical, dental, vision, life insurance, and disability coverage.
  • Flexible working arrangements to promote work-life balance.
  • 20+ weeks paid parental leave for all parents, regardless of gender.
  • Access to on-site wellness centers staffed with healthcare professionals.
  • Confidential counseling support through the Healthy Minds program.
  • Opportunities for career development and training.
Full Job Description
Job Description

This Client Manager will report to the U.S. Verticals Director focused on the Manufacturing industry team. The successful candidate must have an entrepreneurial drive, a winning track record of uncovering and implementing growth opportunities, proven success building C-suite relationships, strong financial acumen, and ability to deliver differentiated and customer-first solutions.

Responsibilities

  • Serve as the T&E and B2B payments consultant expert for all commercial solutions within the client portfolio.
  • Drive T&E and B2B portfolio growth through strategic expansion and cross-sell initiatives by leveraging deep industry expertise to align solutions with client outcomes.
  • Develop and actively manage customized, strategic account plans to drive portfolio growth and retention.
  • Maintain an accurate and healthy OneForce pipeline to accelerate speed to first dollar and consistently meet targets.
  • Lead client renewal and expansion proposals, including negotiating complex deal structures and overseeing solution implementation that delivers measurable ROI to customer P&Ls.
  • Adapt quickly and strategically to shifting priorities to ensure successful client outcomes.
  • Build multi-tiered client relationships that strengthen loyalty, improve NPS, and drive sustainable volume and revenue growth.
  • Identify and address gaps in C-suite relationships by implementing relationship-stacking strategies and establishing regular executive-level engagement.
  • Navigate and resolve complex client challenges with speed, resourcefulness, and thoughtfulness.
  • Collaborate closely with key internal partners-including GCS, GMNS, B2B Enablement, Analytics, Pricing, Finance, Legal, and Marketing-to align strategy, communicate ideas, and build consensus.
  • Ensure 100% accuracy in maintaining compliance and governance protocols defined for the business.


Qualifications

Minimum Qualifications:
  • Minimum of 5 years of experience in strategic relationship management and/or business development.
  • Strong understanding of T&E and B2B payments, key industry trends, and end-to-end payment processes.
  • Results-oriented with an entrepreneurial mindset and a proven ability to drive portfolio growth.
  • Demonstrated relationship management and negotiation expertise, supported by strong financial acumen.
  • Proven experience establishing and nurturing C-level relationships and navigating cross-functional environments within large organizations.
  • Excellent written and verbal communication and presentation skills, with the ability to influence both internal and external stakeholders.
  • Operates with a sense of urgency, consistently driving priorities in a fast paced environment with quality and compliance in mind.
  • Ability and willingness to travel up to 30%.
  • Candidate must be able to work in a virtual setting and reside in the posted territory (NY, NJ, IL, or MI).


Preferred Qualifications:
  • Bachelor's degree or higher preferred.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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