FedEx

Manager Client Mail Services

FedEx • $80K — $95K *
Plano, TX 75025In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Logistics, Business Management, or equivalent experience
  • 5+ years in operations management, preferably within mailroom or logistics
  • 2-3 years managing other managers or supervisors
  • Strong knowledge of mailroom operations and postal regulations
  • Proficient with operational metrics and mailroom management software
  • Excellent leadership and communication skills
  • Experience in a multi-unit work environment managing at least 5 team members

Responsibilities

  • Manage and mentor on-site Mail Services Managers
  • Conduct regular site visits and virtual meetings for alignment
  • Monitor Service Level Agreements (SLAs) for performance standards
  • Define and monitor Key Performance Indicators (KPIs) for operational success
  • Oversee training programs for staff on SOPs and technology
  • Perform operational audits to ensure compliance and quality
  • Act as liaison for client stakeholders on operational performance

Benefits

  • Remote work eligibility with required in-person attendance
  • Comprehensive training and development programs
  • Focus on culture of safety, integrity, and inclusiveness
  • Emphasis on operational excellence and continuous improvement
  • Regular performance reporting to leadership and clients
Full Job Description
POSITION SUMMARY:
The Group Manager, Mail Operations is responsible for the operational leadership and day-to-day management of multiple on-site client mailrooms. The role focuses on ensuring process adherence, driving continuous improvement, managing Service Level Agreements (SLA's), and providing direct leadership to a team of on-site mail service managers. The ideal candidate is a hands-on leader who respects and leverages team experience while introducing data-driven methodologies to transform mailrooms into models of efficiencies. This leader will be dedicated to operational excellence, team development, and ensuring highest standards of service, compliance, and resilience.

"This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week."

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Directly manage and mentor on-site Mail Services Managers, enhancing leadership, problem-solving, and conflict resolution capabilities.
  • Establish regular site visits and virtual meetings, to ensure consistency and alignment across all locations
  • Monitor Service Level Agreements (SLAs) including service ability, mail processing, accuracy and response time standards.
  • Define and monitor a comprehensive set of Key Performance Indicators (KPIs), including mail volume, processing time, cost-per-piece, and error rates to drive data-driven performance conversations
  • Oversee comprehensive training programs for all staff on Standard Operating Procedures (SOPs), technology use, and security protocols
  • Conduct regular, comprehensive operational audits of each mailroom during site visits using a standardized checklist to ensure consistency and quality
  • Act as a key point of contact for client stakeholders regarding on-site operational performance and issue resolution
  • Prepare and deliver regular performance reports to leadership and clients, using data to highlight achievements against SLAs and identify areas for improvement
  • Provides hands-on operational support at site locations, including training, coaching, knowledge assessments, and customer service coverage.
  • Maintain a high caliber and inclusive workforce, founded on a culture of safety, integrity and People-Service-Profits
  • Provide leadership and oversight for assigned managers by driving hiring and onboarding, ensuring exceptional customer experiences, managing employee performance and corrective actions, maintaining compliance with SOPs, and overseeing payroll, productivity, and staffing to achieve operational objectives
  • Ensure Federal/State employment law, safety, AAP requirements are established within assigned stores. In addition, may be required to perform quarterly safety inspections of each store
  • Ensure adequate staffing coverage across assigned site locations within group
  • All other duties as needed or required


MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor's Degree in Logistics, Business Management, or equivalent professional experience
  • 5+ years of experience in an operations management role, preferably in mailroom, logistics, or facilities management
  • 2-3 years of experience managing other managers or supervisors, with a preference for experience leading tenured teams through change
  • Strong knowledge of mailroom operations, postal regulations, and best practices for package handling
  • Working knowledge of key employment laws, including FLSA, OSHA, and fair scheduling practices
  • Proficiency with operational metrics such as processing time, error rates, and cost-per-package to measure and improve workflow efficiency
  • Experience with mailroom management software and barcode scanning technology
  • Excellent leadership, communication, and interpersonal skills.
  • Experience leading in a multi-unit work environment or supervising 5 or more management-level team members preferred
  • Excellent time management skills to include prioritization of tasks, communication, execution to meet established deadlines
  • Experience working with cross functional partners (HR, Recruiting, Security, Finance, Technology)
  • Proficient in Google products & Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook


ESSENTIAL FUNCTIONS:
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position


Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

For details on our comprehensive benefits, click here.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

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Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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