The Casualty Claims department within IAT Insurance Group has an immediate opening for a Manager of Claims Services in our Auto-PD department. The Manager is a strong technical leader with operational and technical expertise. The role will provide leadership to claims staff handling general liability and commercial auto litigated and non-litigated claims. This role can be located in one of the following offices:
- Naperville, Illinois
- Raleigh, North Carolina
- Virginia Beach, Virginia
This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.
Responsibilities:- Provides leadership to assigned staff by leading organizational change; developing and empowering staff; cultivating relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating a climate where staff are motivated to do their best.
- Develops and implements methods and procedures for monitoring team and individual work activities, in order to inform management of current status of those work activities.
- Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency.
- Evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action.
- Travel as needed to attend meetings, mediations, court hearings, etc.
- Supervise 6-8 claims adjusters.
- Conduct and/or assist in quality assurance reviews on a timely basis to ensure adherence to Best Practices.
- Perform other duties as needed.
Qualifications:Must-Have:- Bachelors' degree with 5+ years of relevant claims experience or equivalent.
- Equivalent is defined as 9+ years of relevant customer service experience including the 5 years of claims experience mentioned above.
- License with home state that is reciprocal.
- Relevant claims experience is defined as commercial auto.
- 3+ years of Management/Leadership experience.
- Ability to understand and utilize data.
- Experience managing remote employees.
- Negotiation experience.
- Strong coverage experience.
- Experience identifying elements of fraud and identifying recovery opportunities.
- Ability to travel.
- Experience managing employees in other locations.
- To qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.
Preferred to Have:- Trucking claims experience.
- Insurance designations such as AIC, ARM, CPCU
Compensation:Please note, that the annual gross salary range associated with this posting is $72,560 - $157,950. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role.
To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits
We offer comprehensive benefits like:
- 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
- 7% 401(k) Company Match and additional Profit Sharing
- Hybrid work environment
- Numerous training and development opportunities to assist you in furthering your career
- Healthcare and Wellness Programs
- Opportunity to earn performance-based bonuses
- College Loan Assistance Support Plan
- Educational Assistance Program
- Mentorship Program
- Dress for Your Day Policy
