Manager, Claims & Risk Management
Job Description:The Manager, Claims & Risk Management, is responsible for the oversight and management of a variety of complex property and casualty insurance claims and disputes.
The Manager, Claims & Risk Management performs work that varies in scope and is in support of their development and growth within the Insurance & Risk Management department. The Manager, Claims & Risk Management proactively develops solutions to problems and uses sound judgement in issue escalation to leadership. This role applies fundamental insurance and claim concepts, practices, and procedures in support of the claims functions within Insurance & Risk Management.
The Manager, Claims & Risk Management role is a combination of exceptional contributor functions with direct team management of multiple direct reports. This position reports to Senior Manager, Claims & Risk Management in the Insurance & Risk Management Department.
RESPONSIBILITIES Claims and Incident Management and Advocacy
- Independent claims handling and shared coordination with direct reports for the major lines of coverage including but not limited to auto, general liability, workers' compensation, builder's risk, pollution liability, and professional liability
- Review insurance policies, provide guidance on applicable insurance, analyze coverage letters, and coordinate response
- Analyze construction documents to assess liability and damages
- Liaison with insurance company claims professionals and internal stakeholders for successful outcome of claim
- Monitor and evaluate claims activity to ensure accuracy and compliance with laws and regulations
- Draft settlement recommendation memorandums within prescribed authority
- Litigation case management to include interviewing prospective attorneys and vendors, initiating litigation holds and document production, coordinating depositions, and attending conferences/hearings.
- Conduct quarterly reviews with insurance carriers
- Complete monthly and bi-annual claim reporting to leadership
Claims Team Management
- Manage, coach, and develop a team of direct reports, fostering a high-performing, inclusive culture based on accountability and continuous growth.
- Provide technical direction on complex, high-severity, or disputed claims.
- Review and approve settlement recommendations and reserve changes.
- Risk Management Information System (RMIS)
- Technical subject matter expert on claims data within organization's RMIS
- Analyze incident and claims data and draw meaningful conclusions to include in the company's internal reporting
Process improvement
- Identify areas of opportunity where efficiencies can be made and implement improvements
- Streamline departmental process and procedures
- Assist management with property and casualty claims programs including updating account instructions, resolving performance issues, and identifying opportunities for improvement.
Departmental Goals
- Create standard operating procedures for assigned tasks
- Assist with the planning and execution of departmental goals
- Train and mentor staff as needed
- Assist with risk control and risk reduction strategies
- Generate company resources such as news articles and presentations regarding relevant topics
QUALIFICATIONS• Bachelor's degree in Risk Management, Business, Finance, Economics, Safety, or related fields preferred, but not required; in lieu of a degree, additional work experience is acceptable
• Minimum of 6-8 years of experience handling property & casualty insurance claims
• Experience in the architecture/engineering/construction (AEC) field or commercial real estate development highly desirable
• Adept with Microsoft Excel for data analytics and financial summaries
• Knowledge of insurance regulations and industry best practices
• Excellent written and verbal communication skills
• Able to work independently and manage multiple tasks
• Previous experience managing a team preferred
This position reports out of HITT's Headquarters in Falls Church, VA with a 4-day in office schedule.
