General Motors

Manager, Chevrolet Sales Effectiveness & CX

General Motors • $100K — $130K *
Warren, MI 48089Hybrid
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in marketing, sales operations, and/or field sales
  • Bachelor’s degree required
  • Strong knowledge of field and dealer operations
  • Experience with dealer program guidelines and systems such as CSI, MOE, EZQ
  • Experience leading people and managing complex organizations and cross-functional teams
  • Strong Excel and data analytics skills for supporting initiatives.

Responsibilities

  • Lead Regional Director deck consolidation and support sales effectiveness field calls
  • Manage reports and dashboards for field performance, digital leads, and customer satisfaction
  • Lead Chevrolet BrightDrop initiatives and field integration efforts
  • Resolve customer experience issues with the field and Customer Assistance Center
  • Manage relationships with J.D. Power and oversee call performance handling
  • Lead additional programs including Mark of Excellence and Dealer of the Year initiatives
  • Manage Chevrolet Super Cruise strategy and tracking
  • Lead the Chevrolet EV strategy and track its sales effectiveness.

Benefits

  • Hybrid work model with expectation to report in-person at least 3 times a week
  • Potential eligibility for relocation benefits
  • Opportunities for professional development and team growth
Full Job Description

Job Description

The Role

As the Manager, Chevrolet Sales Effectiveness & Customer Experience, you will collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac, Sales Operations, Marketing, and Program Teams to help run the business and drive performance across the enterprise.

In this role, you will lead and support a broad portfolio of programs, including Field Performance Reporting, Logistics, Customer Experience Cases, Digital Leads, and Phone Handling. You will also be responsible for developing individual team members and strengthening overall team capability within a high-performing organization.

This is an opportunity to work across iconic automotive brands and join a dedicated, dynamic, and highly engaged team.

What You'll Do
  • Lead Regional Director deck consolidation and support sales effectiveness field calls
  • Manage a variety of reports and dashboards, including field performance, digital leads, manifest lists, logistics tracking, and Customer Satisfaction Index (CSI) reporting
  • Lead Chevrolet BrightDrop initiatives and field integration efforts
  • Manage the Chevrolet Masterfile and execute digital lead reporting on a weekly, monthly, and quarterly basis
  • Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
  • Manage the relationship with J.D. Power to support continued award-winning performance
  • Manage the relationship with Marchex and oversee call performance handling across the dealer network
  • Lead additional programs including Mark of Excellence (MOE), Dealer of the Year (DOTY), J.D. Power, National Automobile Dealers Association (NADA), and the customer acknowledgment form process
  • Maintain Chevrolet Brand Headquarters content
  • Manage Chevrolet Super Cruise strategy and tracking
  • Lead Chevrolet EV strategy, including EV dealer status, EV Business Function Unit (BFU) code status, EV sales effectiveness tracking, and GM Energy cross-functional initiatives
  • Manage and maintain Chevrolet retail innovation initiatives, including Digital Retail Platform (DRP), Mobile Service+, and Fulfillment Centers
  • Support team development and foster a high-performance, collaborative work environment

Your Skills & Abilities (Required Qualifications)
  • 7+ years of experience in marketing, sales operations, and/or field sales
  • Bachelor’s degree required
  • Strong knowledge of field and dealer operations
  • Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
  • Experience leading people and managing complex organizations and cross-functional teams
  • Strong Excel and data analytics skills to support cross-functional initiatives and business strategies

What Can Give You a Competitive Advantage (Preferred Qualifications)
  • Strong ability to solve complex, cross-functional business problems
  • Ability to adapt quickly and manage change effectively
  • Sound judgment and the ability to make trade-off decisions across competing priorities
  • Strong collaboration skills and the ability to work effectively across functions
  • Demonstrated leadership capability and effectiveness in a people leader role
  • Ability to manage multiple assignments in a fast-paced environment
  • Excellent verbal and written communication skills
  • Highly developed presentation skills
  • Ability to travel as needed

#LI-HM1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job may be eligible for relocation benefits.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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