Carvana

Manager, Central Operations

Carvana • $80K — $95K *
Tempe, AZ 85281In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration or related field preferred
  • High school diploma or equivalent required
  • Minimum 7 years of operations or customer service experience
  • Minimum 4 years of leadership/supervisory experience
  • Excellent verbal and written communication skills
  • Proven ability to multitask while maintaining attention to detail
  • Commitment to delivering excellent customer experiences

Responsibilities

  • Lead and develop a team to enhance customer experience and promote a culture of accountability
  • Own daily performance of the Central Operations team, meeting service, quality, and productivity goals
  • Design and implement operational processes for efficiency and customer satisfaction
  • Translate business objectives into actionable operational plans with defined success metrics
  • Identify and address challenges through data analysis and customer feedback
  • Collaborate with cross-functional teams to implement process improvements
  • Foster leadership by establishing accountability and ownership among team leaders

Benefits

  • Competitive Pay
  • Quality Benefits
  • Holiday and Paid Time Off
  • Education and Equipment Reimbursement Programs
  • Matching 401(k)
  • Career Path Opportunities
  • And More!
Full Job Description
Role and Team

As a Central Operations Manager at ADESA, you will play a crucial role in leading a team of a group of dedicated professionals who are passionate about delivering an industry-leading customer experience. This pivotal position requires a dynamic leader with excellent communication skills, a passion for customer satisfaction, and the ability to motivate and inspire a team of customer service representatives and leaders.

Responsibilities
  • Lead, develop, and inspire a team of Customer Advocates, Team Leads, and people leaders to deliver an exceptional customer experience while fostering a culture of accountability, collaboration, and continuous improvement.
  • Own the day-to-day performance of the Central Operations team, ensuring service levels, quality, productivity, and customer experience goals are consistently achieved.
  • Design, implement, and continuously improve operational processes that enhance efficiency, scalability, and the customer and advocate experience.
  • Translate business objectives into clear operational plans by defining success metrics, establishing ownership, and driving execution across the organization.
  • Identify operational challenges through data, customer feedback, and frontline insights, and develop scalable solutions that improve business outcomes.
  • Partner cross-functionally with Product, Engineering, Analytics, Workforce Management, Training, and Operations teams to implement process improvements and support new initiatives.
  • Develop leaders by establishing clear ownership, accountability, and decision-making within the organization, enabling Team Leads and managers to successfully lead their areas of responsibility.
  • Establish, monitor, and improve key performance indicators (KPIs) to drive operational performance, customer satisfaction, and continuous improvement.
  • Analyze customer interactions, operational trends, and business metrics to identify opportunities for improvement and proactively address emerging issues.
  • Build and maintain strong relationships with internal stakeholders to ensure alignment on priorities, operational readiness, and customer experience initiatives.
  • Lead change management efforts for new processes, systems, and organizational initiatives, ensuring successful adoption across the team.
  • Recruit, coach, develop, and retain high-performing team members through regular feedback, performance management, career development, and succession planning.
  • Foster a positive, inclusive, and collaborative team culture that encourages ownership, innovation, and professional growth.
  • Drive accountability through execution of day-to-day operations,


Qualifications
  • Bachelor's degree in business administration or related field preferred
  • High school diploma or equivalent required
  • Minimum 7 years of operations or customer service experience
  • Minimum 4 years of leadership/supervisory experience
  • Excellent verbal and written communication skills
  • Proven ability to multitask while maintaining attention to detail
  • Commitment to delivering excellent customer experiences
  • Experience in process improvement and optimization
  • Proven ability to manage deliverables and metrics against aggressive targets and timelines
  • Proficiency with computer systems and applications


ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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