Scotiabank

Manager, CDLSI Collections Anjou

Scotiabank • $80K — $95K *
Anjou, QC H1E 1P3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Completion of post-secondary education preferred.
  • 5+ years in Recoveries/Collections/Vendor Management and 3-5 years in Management.
  • Strong organizational and time management skills.
  • Proven interpersonal and communications skills.
  • High degree of flexibility for varied tasks.
  • Strong PC skills essential.
  • Thorough knowledge of departmental routines and procedures preferred.

Responsibilities

  • Lead and foster a customer-focused culture within the team.
  • Develop and organize the Recoveries and Collections teams for optimal operation.
  • Support business plans and objectives while recruiting and hiring talent.
  • Set and communicate strategic metrics for team and department performance.
  • Evaluate performance and provide coaching to direct reports.
  • Contribute to reducing portfolio losses and coordinating legal actions.
  • Manage documentation and administrative tasks with precision.

Benefits

  • Inclusive work environment that fosters development.
  • Opportunity for strategic growth and leadership.
  • Access to talent acquisition resources.
  • Potential for career progression and succession planning.
Full Job Description
Requisition ID: 270539

Leads and oversees the Prime Leases Collections department at the Dealer Center of Excellence in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Lead and develop the Recoveries and Collections teams by: authorizing, within delegated authority limits, and activities that will expeditiously protect the Bank's interests and result in optimum recovery ratios; ensuring that staff are well organized, sufficiently trained/cross-trained to perform their responsibilities, developed to their potential and deployed in a manner that permits a cost-effective operation; monitoring random work performed by direct reports and team members, including the review of any escalations, along with requests and recommendations.
  • Supports business plans, and business objectives for the department by: developing direct Reports and entire team to accomplish strategic growth objectives; works with talent acquisition to recruit, select and hire the talent needed to meet the department's goals; establishing metrics for the department(s) along with the Vice President, Dealer Center of Excellence, ensuring all team members clearly understand the metrics, and what is expected of them; Conduct Leadership Resource Planning meetings to ensure there is a healthy pool of employees being developed for Manager and Repossession Enforcement Officer; ensuring all department process flows, policies, procedures and supporting documents are updated as required and that the most current approved versions are on the Prime Leases Collections Document Repository.
  • Recommends and monitors stretch goals and provides leadership, management, coaching and mentoring to Direct Reports and extended team members by: evaluating the performance of Direct Reports and extended team members, providing timely feedback on performance and taking remedial action where required; recruiting new management staff and identifying training and development requirements for team members across department(s), in cooperation with available training resources.
  • Contributes to the reduction of Portfolio losses by: providing Litigation recommendations to Management on active and charged off accounts; communicating professionally with all external Lawyers by collecting and providing all documentation necessary to obtain Litigation judgment; conducting payment collection activity to provide the Bank with optimal loan loss and recovery dollars.
  • Maintains adequate tracking, documentation of files and administrative tasks by managing a high volume of legal requests with great accuracy and organization; compiling information related to cases, as requested by the internal and external legal teams.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
  • Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan loss levels by: acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Bank's position; conducting timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if:

  • Completion of a post-secondary education (college or university) preferred.
  • Strong organizational and time management skills; the ability to prioritize, allocate and monitor workload; using sound judgment to address problems and discrepancies.
  • 5+ years of previous experience in Recoveries/Collections/Vendor Management and 3-5 years in Management.
  • Proven interpersonal and communications skills to successfully conduct operational activities, and influence others to become operationally effective.
  • A high degree of flexibility is required to adapt to a variety of tasks and functions.
  • Strong PC skills are necessary as the incumbent uses a PC for a variety of operational, service management and related activities.
  • Thorough knowledge of daily and periodic department routines, procedures, policies and workflows is preferred.


In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Anjou || Canada : Quebec : Montreal

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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