DXC Technology

Manager, Call Center Business Intelligence & Data Integrity

DXC Technology • $90K — $120K *
Nashville, TN 37211In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Information Systems, Data Analytics, Project Management, or related field.
  • 5+ years of project management experience.
  • 5+ years of advanced Power BI development and enterprise reporting experience.
  • Experience leading managers and operational teams.
  • Expertise in data integrity, validation, and reporting governance.
  • Proficiency in Power BI Desktop & Service, DAX, Power Query, SQL, and data modeling.

Responsibilities

  • Lead a team of Call Center Managers or Business Managers to meet operational goals.
  • Align service delivery with performance standards and enterprise priorities.
  • Drive operational excellence through data-driven insights and continuous improvement efforts.
  • Translate business objectives into measurable KPIs and dashboards.
  • Coach managers to leverage Business Intelligence insights for improved performance.
  • Cultivate a culture of data ownership and operational rigor.
  • Support performance optimization through reliable reporting.

Benefits

  • In-person collaboration with a flexible work model.
  • Commitment to inclusion and fostering a supportive work environment.
Full Job Description
Job Description:

The Manager of Data Integrity & Business Intelligence is a leader responsible for driving department-wide reporting, analytics, data governance, and operational performance. This role ensures the accuracy, reliability, and strategic use of data while directly leading a team of Operations Managers and/or Business Managers. The position partners closely with Operations, Finance, IT, and Executive Leadership to enable data-driven decision-making, operational excellence, and scalable performance across the BPS/BPO environment.

Key Responsibilities

Operations Management & People Leadership
  • Provide direct leadership to a team of Call Center Managers and/or Business Managers, ensuring alignment to operational goals, performance standards, and enterprise priorities.
  • Set clear expectations and accountability for service delivery, KPI performance, data integrity, and reporting discipline across operations teams.
  • Drive operational excellence through standardized performance management, data-driven insights, and continuous improvement initiatives.
  • Partner with Operations Leadership to translate business objectives into measurable KPIs, dashboards, and management routines.
  • Coach and develop managers to effectively leverage BI insights to improve productivity, quality, financial performance, and client outcomes.
  • Foster a culture of accountability, data ownership, innovation, and operational rigor across teams.
  • Support workforce planning, capacity management, and performance optimization through accurate and reliable reporting.


Project Management & Delivery
  • Lead end-to-end BI, reporting, and data governance initiatives, including scope definition, timelines, budget, risk mitigation, and resource planning.
  • Manage multiple concurrent initiatives using Agile, Waterfall, or hybrid delivery methodologies.
  • Facilitate project governance forums, executive steering committee updates, and cross-functional stakeholder communications.
  • Develop and execute roadmaps for reporting modernization, automation, and data quality initiatives.
  • Identify and mitigate risks related to data accuracy, system integrations, dependencies, and operational impact.
  • Ensure timely delivery of dashboards, reports, and reporting process improvements.
  • Drive structured change management and adoption of reporting tools and governance standards across operations.


Power BI Development & Analytics
  • Design, build, and maintain enterprise-level Power BI dashboards, scorecards, and automated reporting solutions.
  • Develop advanced data models using DAX, Power Query, SQL, and industry best-practice schema designs.
  • Deliver executive and operational dashboards with drill-through functionality, trend analysis, and actionable insights.
  • Optimize performance, refresh reliability, usability, and scalability of BI solutions.
  • Establish KPI frameworks aligned to operational, financial, and strategic business objectives.
  • Integrate data from SQL databases, Excel, CRM, ERP, workforce management systems, APIs, and cloud platforms.
  • Investigate and resolve reporting discrepancies, data anomalies, and performance issues.
  • Build, own and maintain Power BI Dashboards department wide within the Call Center delivery team, Training, WFM, and Call Center QA.


Data Integrity, Governance & Quality Assurance
  • Establish, enforce, and mature department data integrity and governance standards.
  • Lead reconciliation, root-cause analysis, and audit activities to ensure reporting accuracy and trust.
  • Define standardized KPI definitions, metrics, dimensions, and source-of-truth logic.
  • Partner with IT, Operations, Finance, and Data Engineering teams to resolve data quality issues at the source.
  • Maintain data lineage documentation, validation workflows, refresh controls, and exception reporting.
  • Implement controls for duplicate prevention, missing data detection, transformation validation, and monitoring.
  • Conduct periodic audits to ensure compliance with governance policies and reporting standards.
  • Ensure reporting outputs meet executive-level expectations for accuracy, timeliness, and completeness.


Stakeholder & Business Partnership
  • Translate complex business and operational requirements into scalable BI and governance solutions.
  • Serve as a trusted advisor and liaison between Operations Leadership, IT, Finance, and Executive stakeholders.
  • Present insights, risks, trends, and recommendations to senior leadership.
  • Train managers and leaders on dashboard interpretation, KPI logic, and data ownership expectations as needed.
  • Champion enterprise data literacy and self-service analytics adoption.


Required Qualifications
  • Bachelor's degree in Business, Information Systems, Data Analytics, Project Management, or related field.
  • 5+ years of project management experience.
  • 5+ years of advanced Power BI development and enterprise reporting experience.
  • Demonstrated experience leading managers and operational teams.
  • Deep expertise in data integrity, validation, and reporting governance.
  • Advanced proficiency in Power BI Desktop & Service, DAX, Power Query, SQL, ETL/ELT concepts, and data modeling.
  • Strong understanding of governance frameworks, audit controls, and operational analytics.
  • Proven ability to lead cross-functional, enterprise-level reporting transformations.


Preferred Qualifications
  • PMP, Scrum Master, Agile, or Data Governance certification.
  • Experience supporting call center, workforce management, finance, or operational analytics environments.
  • Knowledge of Azure, Snowflake, SQL Server, Databricks, or modern cloud data platforms.
  • Experience with data quality automation and monitoring tools.
  • Familiarity with Power Automate and workflow orchestration.
  • Experience supporting regulated or audit-driven environments.


Key Competencies
  • Operational leadership & people management
  • Strategic project execution
  • Power BI architecture & analytics
  • Data integrity & governance stewardship
  • KPI standardization & performance management
  • Executive communication
  • Audit readiness
  • Continuous improvement
  • Cross-functional influence


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

About DXC Technology

CSC is a global IT services company. CSC is a global leader inproviding technology-enabled business solutions and services.CSC has helped its clients manage and profit from every major wave of change in IT since its formation in 1959. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration, IT and business process outsourcing (BPO), applications software development, Web and application hosting, and management and technology consulting.

DXC Technology Careers

Join the vibrant team at DXC Technology, a global leader in technology services and consulting, and discover unparalleled job opportunities where innovation and leadership converge. At DXC Technology, we are committed to fostering a culture of growth and diversity, empowering our professionals to excel in their careers.

Work You’ll Do

At DXC Technology, you will collaborate with some of the brightest minds in the industry to drive technological transformations across a multitude of sectors. Our team is at the forefront of digital innovation, leveraging deep industry expertise to deliver targeted solutions that meet the evolving needs of our clients.

Join Our Market-Leading Team

Become part of a dynamic team of over 130,000 professionals globally, dedicated to making a lasting impact through technology, leadership, and innovation. DXC Technology offers a unique position in the marketplace, combining industry knowledge, technological expertise, and client-focused solutions.

Innovative Work

Engage in projects that reshape businesses and revolutionize industries. DXC Technology provides a platform where your skills in technology and your passion for innovation can flourish. Our commitment to professional growth ensures that every team member has the opportunity to reach their full potential.

Career Development

Future-proof your career with DXC Technology, where we offer a wealth of job opportunities, from entry-level positions to leadership roles. Our robust training and diversity programs ensure that all employees have the tools they need to succeed. From internships to full-time positions, DXC Technology nurtures talent at every level.

Explore Job Opportunities and Internships

Whether you're just starting your career or looking to make a significant change, DXC Technology offers a range of employment options to suit your skills and ambitions. Explore our open positions, internships, and leadership roles to find the perfect fit for your professional journey.

Benefits and Culture

Enjoy a supportive and inclusive workplace culture that values each employee’s unique contributions. At DXC Technology, we offer competitive benefits, including health, wellness, and continuous learning opportunities. Our commitment to diversity and inclusion is integral to our business strategy and critical to our success.

Stay Connected

Join our team and be part of a community that values networking, leadership, and professional development. Stay up-to-date with industry trends and enhance your skills through our comprehensive training and development programs.

Search DXC Technology Jobs

Discover the exciting and rewarding career opportunities awaiting you at DXC Technology. Tailor your job search to match your professional skills and interests. We are actively hiring and looking for curious, creative, and solution-driven team players.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at DXC Technology. Join DXC Technology and be part of a team that’s dedicated to making a difference in the world of technology and beyond. Your career journey starts here, where your skills, innovation, and leadership will help shape the future of global industries.
Learn more about DXC Technology
Size
130,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
-$2.8 billion
Founded
2017
5 Year Trend
+16.4%
Revenue
$18.1 billion
NASDAQ
DXC
* Ladders Estimates

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