Overview

Business Operations is a centralized function that partners with business leaders. It improves how work gets done, operationalize systems and processes, and supports central initiatives. The team acts as an internal business partner, helping stakeholders solve business challenges through structured problem-solving, multi-functional coordination, scalable ways of working, and disciplined execution.

The Business Operations team supports initiatives ranging from project and program management to systems deployments, agency integrations, process optimization, business analysis, workflow redesign, operating models, playbooks, and organizational enablement. Team members work across multiple functions and business areas in a highly matrixed environment, partnering closely with collaborators to drive efficiency, alignment, and operational excellence.

Core Capability Areas

• Systems Deployments & Integrations: Supports the successful deployment, integration, optimization, and adoption of systems and platforms. This includes requirements gathering, user acceptance testing (UAT), implementation support, systems integration, training, change enablement, and operationalization.
• Business Optimization & Enablement: Focuses on improving how the business works through process mapping, workflow optimization, business analysis, ways of working, operating models, POV development, playbooks, and scalable enablement solutions.
• Project and Program Management: Provides structured project and program management support to drive successful delivery of critical initiatives. This includes governance, project plans, timelines, risk and dependency management, partner coordination, executive status reporting, and multi-functional delivery leadership.

Business Operations team members are aligned to a primary capability area while partnering multi-functionally across initiatives. Projects are staffed through a matrixed model based on business need, complexity, and abilities, enabling teams to bring together the right mix of project management, systems expertise, and business optimization capabilities to solve business problems and deliver outcomes.

We are seeking a highly organized, problem-solving, and collaborative Manager, Business Transformation. This role supports the Systems Deployments & Integrations workstream and leads operational and systems-related initiatives across the organization.

This role serves as an independent workstream lead responsible for managing small-to-medium systems deployments, integrations, and operational initiatives focused on improving efficiency, scalability, and business effectiveness. The ideal candidate is a strong business operator with experience supporting implementations, gathering requirements, coordinating partners, and helping translate business needs into practical and scalable solutions.

The Manager will partner closely with business collaborators, project teams, vendors, and system owners to support implementation efforts and ensure systems and operational processes are successfully deployed, adopted, and sustained. This role requires strong organization, structured problem-solving, partner management, and the ability to independently drive execution within a highly matrixed environment.

Responsibilities

• Lead small-to-medium systems deployment and integration initiatives from planning through implementation and operationalization
• Manage day-to-day project activities, ensuring the work progress, timelines, and dependencies remain on track
• Partner with stakeholders to understand business needs, gather requirements, and document operational processes
• Facilitate discovery sessions, requirements gathering workshops, and workflow discussions to support solution design and implementation
• Coordinate and support User Acceptance Testing (UAT) activities, including test planning, issue tracking, validation, and resolution follow-up
• Develop and maintain project plans, status reports, implementation trackers, documentation, and supporting materials
• Identify project risks, dependencies, and operational impacts and proactively raise issues when appropriate
• Coordinate stakeholders, vendors, implementation partners, and multi-functional teams to ensure alignment and timely execution
• Partner with Project Management teams to support governance, achievement tracking, status reporting, and decision management
• Collaborate with Business Optimization & Enablement teams to align systems with business processes, workflows, and operational requirements
• Support communication, training, adoption, and change management activities to ensure successful implementation outcomes
• Create and maintain business process documentation, SOPs, training materials, and operational guides
• Prepare presentations, status updates, meeting recaps, and executive-ready materials as needed
• Support continuous improvement efforts by finding opportunities to improve workflows, processes, and implementation approaches
• Mentor and provide guidance to Senior Analysts while supporting overall delivery quality and consistency

Required Skills & Competencies

• Experience supporting systems deployments, operational implementations, business systems initiatives, or technology-enabled business projects
• Ability to independently manage multiple workstreams, priorities, and deliverables
• Strong business analysis and problem-solving capabilities
• Experience gathering, documenting, and organizing business requirements
• Understands deployment planning, testing/UAT, communications, readiness, cutover, hypercare, risks, and partner management.
• Strong partner management and communication skills with the ability to build productive working relationships across teams
• Ability to navigate ambiguity and drive progress in evolving environments
• Strong organizational and project management skills with exceptional attention to detail
• Strong written and verbal communication skills with the ability to clearly communicate complex information
• Advanced PowerPoint and presentation development capabilities
• Ability to balance tactical execution with critical thinking focused on business outcomes
• Strong follow-through and accountability with a proactive, problem-solving approach

Functional Expertise - Systems Deployments & Integrations

• Business requirements gathering
• Business process documentation
• Workflow and process analysis
• User Acceptance Testing (UAT) coordination
• Systems deployment and integration support
• Implementation planning and deployment execution
• Partner and vendor management
• Operational readiness and go-live planning
• Change management, training and user enablement
• SOP, playbook, and process documentation
• Risk, issue, and dependency management
• Business process improvement

Qualifications

• 5-7 years of experience in business operations, systems implementation, business analysis, project/program management, consulting, operational excellence, or related functions
• Demonstrated experience supporting or leading systems deployments, integrations, business systems implementations, or operational initiatives
• Experience managing projects and workstreams within highly matrixed environments
• Demonstrated ability to solve problems, manage partners, and drive operational outcomes
• Strong proficiency in PowerPoint, including presentation development, executive communication, and formatting guidelines
• Strong proficiency in Excel and ability to organize, analyze, and synthesize information effectively
• Experience working with enterprise systems, workflow tools, operational platforms, or business technologies preferred
• Experience in marketing, media, agency, consulting, professional services, or similarly complex organizations preferred but not required
• Bachelor's degree in Business Administration, Information Systems, Organizational Development, Communications, or a related field preferred, but not required.

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: USD $75,050 - $120,159 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/7/2026.

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