Position Summary

Neumo is seeking an experienced, operationally minded Manager, Business Systems Administration to lead the team responsible for the administration, configuration, and continuous improvement of Neumo's Salesforce platform and related business systems. This role oversees a team of Salesforce administrators and other business system administrators, ensuring the platform reliably supports Sales, Accounting, and Service operations as well as enterprise integrations to other business systems. The Manager partners with business stakeholders to translate operational needs into scalable system solutions, establishes administration standards and governance, and safeguards data integrity, security, and compliance. Balancing hands-on technical leadership with people management, the role develops team capabilities, prioritizes competing demands, and drives adoption of tools and automation that improve business efficiency. The position is accountable for the overall health, performance, and strategic roadmap of the systems under its purview.

Essential Duties & Responsibilities

• Lead, mentor, and manage a team of Salesforce administrators and other business system administrators, setting priorities, assigning work, and conducting performance management.
• Oversee the administration, configuration, and maintenance of the Salesforce platform, including users, roles, profiles, permission sets, security, and data management.
• Administer and optimize Salesforce functionality supporting Sales, Accounting, and Service operations to align the platform with business processes and reporting needs.
• Collaborate with the Enterprise Integration Manager and their team on the design, implementation, and maintenance of third-party and system integrations, ensuring reliable data flow between Salesforce and connected business systems.
• Partner with business stakeholders and the Process Analyst team to gather requirements, evaluate options, and translate operational needs into scalable system enhancements, with clear hand-offs between process analysis and system administration.
• Establish and enforce administration standards, governance, change management, and documentation practices across the systems team.
• Manage the intake, prioritization, and delivery of enhancement requests, projects, and platform release cycles.
• Monitor system performance, security, and data integrity, proactively resolving issues and implementing preventive controls.
• Build reports, dashboards, and automation, including flows, validation rules, and approval processes, to deliver actionable insights and improve efficiency.
• Own the Salesforce roadmap, setting priorities and communicating platform strategy to leadership, and translate business goals into platform investments.
• Evaluate new platform features, releases, and technologies, recommending adoption strategies that advance the systems roadmap.
• Performs other related duties as assigned.

Success Criteria

• First 90 days: Complete a baseline assessment of the Salesforce org and related business systems; establish baseline metrics for system health, data quality, and the enhancement-request backlog; meet key stakeholders across Sales, Accounting, Service, and IT; and stand up a clear intake and prioritization process for enhancement requests.
• 6 months: Demonstrate measurable improvement in enhancement delivery and backlog reduction; establish administration standards, governance, change management, and documentation practices; and define working models with the Enterprise Integration Manager and Process Analyst teams, with clear decision rights and hand-offs.
• 12 months: Sustain platform health, security, and data-integrity metrics; deliver against a published Salesforce roadmap aligned to business priorities across Sales, Accounting, and Service; and operate a high-performing administration team with clear development plans.

Supervisory Responsibilities

• Directly supervises the Business Systems Administration team, including Salesforce administrators and other system administrators - hiring, onboarding, training, and day-to-day work assignment.
• Manages team performance by setting goals, conducting reviews, coaching, and supporting the professional development of team members.
• Provides functional and technical guidance and leads project teams and cross-functional resources to deliver system initiatives.

Leveling

Leveling reflects the scope of judgment, organizational influence, and complexity of responsibility assigned to a role within Neumo's job architecture. This position is offered at a single level - Manager - and operates with broad discretion within established functional objectives, applying advanced knowledge of Salesforce administration and business systems to solve complex problems.

Manager - Business Systems Administration

• Manages the daily operations of a specialized team and is accountable for its results, quality, and adherence to standards.
• Exercises independent judgment on complex technical and operational matters, escalating enterprise-level or cross-departmental decisions as appropriate.
• Influences system strategy and roadmap decisions, translating broader business objectives into team priorities and deliverables.

Required Skills & Competencies

• Expert-level knowledge of Salesforce administration, including configuration, security, data management, Flow automation, and reporting.
• Hands-on experience administering and integrating Salesforce with Sales, Accounting, and Service systems.
• Proven people-management and team-leadership skills, including performance management and staff development.
• Strong requirements-gathering, project-management, and change-management skills.
• Excellent analytical and problem-solving abilities with a strong focus on data integrity and quality.
• Effective communication skills, with the ability to translate technical concepts for business stakeholders.
• Ability to manage competing priorities and deliver results in a fast-paced, evolving environment.

Education, Experience & Certifications

Required:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• At least 10 years of Salesforce administration experience, including hands-on work across Sales, Accounting, and Service operations and experience with system integrations.
• Demonstrated experience leading or managing a team of administrators or technical staff.
• Salesforce Certified Administrator credential.
• An equivalent combination of education and experience may be considered.

Preferred:

• Master's degree in Information Systems, Business Administration, or a related field.
• Salesforce Advanced Administrator, Platform App Builder, or Sales/Service Cloud Consultant certification.
• Experience with enterprise system integrations.

Compensation & Benefits

Neumo offers a competitive total rewards package, including base salary, incentive opportunities where applicable, and a comprehensive benefits program. Compensation for each position is determined through Neumo's job leveling and salary structure and reflects the candidate's experience, skills, and qualifications. Where required by applicable pay-transparency laws, a good-faith pay range and a description of benefits and other compensation will be provided in the job posting.

Physical Requirements

This position requires the ability to perform the following, with or without reasonable accommodation:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional movement about the office and the ability to lift up to 15 pounds.
• Sufficient visual acuity and manual dexterity to operate a computer and standard office equipment.

Work Environment & Travel

This position is remote-first, with a hybrid option available in accordance with department and organizational policy. It follows a standard full-time schedule, with occasional extended hours as needed to support system releases, deployments, and critical-issue resolution.

Work location: • Onsite ([Insert location]) • Hybrid ([Insert onsite cadence]) ☒ Remote-first ([Insert approved states/countries]; hybrid option available)

Travel: • None ☒ Up to 10% • Up to 25% • Up to 50% • More than 50%

Schedule: Full-time; occasional extended hours as needed to support system releases and critical-issue resolution. Occasional travel between company locations may be required.