Co-operators

Manager, Business Procedures & Projects

Co-operators • $91K — $141K *
Burlington, ON L7L 0A4In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of Business Analysis experience
  • Proven people leadership and team management skills
  • Experience in the insurance industry is a plus
  • Strong project delivery background
  • Business Analyst certification preferred
  • Advanced proficiency in Excel and SharePoint
  • Curiosity and skills in automation and AI tools

Responsibilities

  • Lead a team of 6+ Business Analysts for agile feature teams and production support
  • Manage team capacity against business priorities across multiple domains
  • Provide coaching, performance management, and development for team members
  • Establish and drive business analysis standards and best practices
  • Optimize document and information management processes
  • Enhance SharePoint and knowledge management capabilities for AI automation
  • Support initiatives aimed at improving operational efficiency and scalability
  • Collaborate with stakeholders for prioritization and delivery of analysis work

Benefits

  • Training and development opportunities
  • Flexible work options and paid time off
  • Holistic well-being programs including mental and physical health support
  • Paid volunteer days to contribute to the community
  • Comprehensive total rewards package including retirement savings and health coverage
Full Job Description
Company: CUMIS Services Incorporated
Department: Cred Ins/CU Distrib
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The role provides leadership, coaching, and oversight to Business Analysts working across multiple delivery models, ensuring consistent application of business analysis practices, stakeholder engagement, requirements management, testing, implementation support, and operational integration activities. The team plays a critical role in enabling successful delivery of business and technology initiatives while providing ongoing support for operational processes and production-related activities.

In addition to leading the Business Analysis function, the Manager serves as a key contributor to operational excellence initiatives that improve scalability, efficiency, and knowledge management across the Creditor portfolio. This includes identifying opportunities to modernize processes, enhance information management practices, leverage SharePoint and AI-enabled capabilities, and establish standards that improve the accessibility and quality of business information.

The role collaborates closely with Product Owners, Technology, Operations, Distribution, PMO, and business stakeholders to support the successful delivery of strategic objectives, drive continuous improvement, and ensure the Creditor business has the capabilities, tools, and processes required to support future growth.

How you will create impact:

  • Lead a team of 6+ Business Analysts supporting agile feature teams and production support.
  • Balance and manage team capacity against business priorities across multiple business domains.
  • Provide people leadership, coaching, development, and performance management.
  • Drive business analysis standards, practices, and quality across the team.
  • Lead document and information management optimisation initiatives.
  • Improve SharePoint and knowledge management capabilities to support AI-enabled search and automation.
  • Support operational efficiency and scalability initiatives.
  • Partner with stakeholders to prioritize and deliver business analysis work.
  • Contribute as an individual contributor on key improvement and transformation initiatives.


To join our team:

  • You have strong Business Analysis experience.
  • You have people leadership/people management experience/energizer of teams.
  • Insurance industry experience would be considered an asset
  • You have project delivery experience.
  • BA certification will be considered as an asset.
  • You have strong stakeholder management skills (judgement, communication, decision making, options / recommendation analysis).
  • You have Intermediate to advanced Excel and SharePoint skills.
  • Curiosity and aptitude for automation, Power Query, VBA, AI tools, and process improvement.


How you will succeed:

  • You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
  • You foster innovation and continuous improvement with a focus on client experience.
  • You facilitate the adoption of change and create a high-performance culture through alignment of your team's work with organizational goals.
  • You successfully convey messages and demonstrate openness to exploring alternative points of view.
  • You use critical thinking to guide decision making.


What you need to know:

  • You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.


What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.


Expected salary/hourly range $91,058 - $141,058+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

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Join the Team

Search for open positions that match your skills and interests. Co-operators seeks passionate, curious, and creative team players who are driven to find solutions and excel in their careers. SEARCH CO-OPERATORS JOBS

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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