The Mgr, Business Ops oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.

What you'll be doing

• Manage, train an develop Business Systems Analysts and Business Operations team members.

• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.

• Maximize the efficiency of all pre-order business operations procedures.

• Establish production KPIs and conduct quality assessments.

• Monitor daily operations and address potential issues when they arise.

• Resolve highly complex client, account, and/or processing issues and discrepancies.

• Build processes that meet our business objectives and ensure compliance.

• Monitor financial data and recommend solutions that will improve profitability.

• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.

• Assists on special projects and provides ad hoc reports as needed.

What you'll likely bring

• Experience with using and/or implementing software

• Experience in evaluating and streamlining processes

• Experience with multi-company and multi-location environment

• Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven

• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships

• Ability to multi task and shift priorities as needed to meet deadlines

• Strong analytical skills and attention to detail and accuracy

• Effective verbal and written communication skills

• Strong team building skills

What could set you apart

• 8+ years applicable experience and demonstrated success/knowledge

• 3+ years of specialized/industry experience

• 3+ years in Software Industry preferred

• Bachelor’s degree (or equivalent experience)

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Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility:Comprehensive support for international relocations and permanent residency processes.