Fiserv

Manager Business Intelligence & Analytics

Fiserv$78K — $138K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience in business intelligence, analytics, reporting, or financial analysis.
  • 6+ years of experience developing executive reporting and performance management tools.
  • Proficient in SQL for analyzing large datasets to inform business decisions.
  • Strong analytical skills in operational, financial, and compliance data.
  • Experience presenting complex findings to senior executives and stakeholders.
  • Ability to manage cross-functional projects and relationships.
  • Bachelor's degree in a relevant field or equivalent experience.

Responsibilities

  • Lead business intelligence activities for key client programs and performance analysis.
  • Develop and maintain executive dashboards and performance management reporting.
  • Deliver periodic business reviews and reporting packages to stakeholders.
  • Work with clients to understand their reporting needs and provide analytical solutions.
  • Analyze data to identify trends, risks, and opportunities for the business.
  • Ensure data quality and establish reporting governance.
  • Conduct ad hoc analysis to investigate operational performance and issues.

Benefits

  • Fuel Your Life program supporting overall well-being.
  • Paid holidays and generous leave policies.
  • No-cost mental health support through EAP.
  • Recognition program for peer contributions.
  • Diverse Employee Resource Groups for collaboration.
  • Extensive opportunities for professional growth and training.
  • Comprehensive medical, dental, vision, and disability insurance from day one.
  • Retirement planning with 401k matching and stock purchase options.
  • Tuition assistance and reimbursement available.
  • Paid parental and military leave.
Full Job Description
Job Title
Manager Business Intelligence & Analytics

About your role:

Lead business intelligence and analytics activities supporting a strategic client relationship by delivering executive reporting, performance insights, and business intelligence solutions. Partner with client stakeholders and cross-functional teams across relationship management, operations, finance, compliance, product, and technology to translate complex data into actionable business recommendations that support client satisfaction and business growth.

What you'll do:
  • Lead reporting and business intelligence activities supporting strategic client programs and portfolio performance.
  • Develop and maintain executive dashboards, scorecards, key performance indicator reporting, and performance management reporting.
  • Deliver weekly, monthly, quarterly, and annual business reviews, reporting packages, and performance analysis.
  • Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions.
  • Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities.
  • Establish and maintain metric definitions, reporting governance, and data quality standards.
  • Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues.
  • Partner with operations, finance, compliance, product, technology, and relationship management teams to support data-informed decisions.
  • Present analytical findings, business insights, and recommendations to senior leadership and client stakeholders.
  • Support forecasting, business planning, capacity analysis, and performance measurement initiatives.
  • Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics.
  • Document reporting methodologies, business logic, analytical assumptions, and governance processes.
  • Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities.
  • Support audit, risk, regulatory, and compliance reporting requirements as needed.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:
  • 6+ years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines.
  • 6+ years of experience developing executive reporting, dashboards, scorecards, and performance management reporting for business stakeholders.
  • 6+ years of experience using SQL to analyze, interpret, and validate large datasets in support of business decisions.
  • Experience analyzing operational, financial, transaction, compliance, or servicing data to identify trends, risks, and opportunities.
  • Experience presenting complex analytical findings to business leaders, executives, and client stakeholders.
  • Experience managing cross-functional initiatives and stakeholder relationships across business and technology teams.
  • Bachelor's degree in business, finance, economics, analytics, information systems, mathematics, statistics, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:
  • Experience in payments, banking, financial technology, financial services, or card program environments.
  • Experience supporting large enterprise clients or strategic partnerships.
  • Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms.
  • Experience with Python or similar analytical tools.

How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.


Salary Range
$78,000.00 - $138,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

Similar Jobs

More Jobs at Fiserv

More Finance & Insurance Jobs

Find similar Manager Business Intelligence & Analytics jobs: