Role OverviewThe Manager, Billing & Collections, is accountable for the
end-to-end execution, performance, and continuous improvement of commercial insurance billing and collections, including
multinational programs spanning U.S. and non-U.S. operations. This role ensures accurate billing, timely premium collection, strong cash flow, and financial integrity across admitted and non-admitted business, while maintaining regulatory compliance across jurisdictions.
This leader operates at an
enterprise execution and operating-model level, managing a
hybrid delivery model with onshore teams handling complex, high-risk, and multinational activities; offshore/BPO teams executing standardized processing; and
automation and agentic solutions embedded across the billing and collections lifecycle. The role plays a critical part in enabling MSIG's multinational growth by improving
cash visibility, coordination, and control across local policies, master programs, and cross-border collections.
Key ResponsibilitiesBilling, Invoicing & Premium Operations- Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.
- Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.
- Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.
- Partner with Finance and Underwriting to resolve systemic billing issues impacting revenue recognition or cash flow.
Collections, Cash Flow & Multinational Tracking- Own collections performance across domestic and multinational insurance programs, including master and local policy structures.
- Establish enterprise standards for tracking, reporting, and reconciliation of multinational receivables, including cash collected locally vs centrally.
- Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.
- Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.
- Provide clear cash visibility, aging analysis, and risk exposure reporting for multinational programs.
Hybrid Delivery Model Leadership (Onshore, Offshore, Automation)- Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.
- Oversee offshore teams/Automation solutions deliver standardized billing, cash application, collections follow-ups, and reconciliations.
- Define and enforce SLAs, KPIs, and quality standards across delivery partners.
- Continuously optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.
Process Engineering, Digitization & Automation- Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.
- Oversee the design, implementation, and performance management of automation and agentic solutions supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.
- Ensure automation delivers measurable outcomes (cycle time, accuracy, cash acceleration, productivity) and remains auditable and well-controlled.
- Actively monitor automation performance and exception handling; drive troubleshooting and remediation in partnership with Technology.
- Identify and prioritize innovation opportunities using data, aging trends, and multinational complexity insights.
Operational Risk, Governance & Compliance- Maintain strong operational governance, controls, and regulatory compliance across billing and collections activities, including multinational requirements.
- Ensure appropriate controls over invoicing accuracy, cash handling, write-offs, adjustments, and foreign currency impacts.
- Partner with Audit, Risk, and Compliance to support favorable audit outcomes and timely issue remediation.
- Proactively identify cross-border operational risks and implement sustainable control enhancements.
Talent & Leadership- Lead, develop, and mentor managers and senior individual contributors across onshore and offshore teams.
- Establish clear accountability, performance metrics, and development plans aligned to enterprise objectives.
- Build a culture of disciplined execution, continuous improvement, and innovation.
- Act as a visible leader who engages directly in complex issues, escalations, and decision-making.
Qualifications & Experience- 15+ years of experience in commercial insurance operations, with deep expertise in billing and collections.
- Strong knowledge of admitted and non-admitted billing regulations, premium accounting, and multinational insurance programs.
- Demonstrated leadership of hybrid delivery models, including offshore and BPO partners, at scale.
- Proven track record in process engineering, digitization, and automation within finance or insurance operations.
- Strong financial acumen, including GL impacts, reconciliations, FX considerations, and audit requirements.
- Experience coordinating collections across jurisdictions, currencies, and regulatory environments.
- Executive-level communication and stakeholder management skills.
- Data-driven, innovative leader with a hands-on execution mindset.
SALARY: The estimated salary range for this position is $130,000.00 - $150,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate's relevant experience, location, and other job-related factors.
Additional Benefits:
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts
#LI-HYBRID
#LI-REMOTE, #LI-HYBRID, #LI-ONSITE
It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
