This individual will thrive in a fast-paced, entrepreneurial environment and work closely with peers, partners, vendors, and the Benefits Leadership Team to develop strategy that delivers benefits programs to associates through a seamless and personalized experience. This is a high-impact position requiring a balance of data-driven strategy and hands-on execution. 

Responsibilities:

• Design, implement, and manage a comprehensive strategy for domestic and/or international benefits and well-being programs that span social, physical, financial and emotional health, and connect to the Company Mission, Vision and Values.

• Drive a culture of well-being through a variety of marketing, communication, and engagement strategies that empower Capital One associates to live their best lives and support their physical, emotional, financial and social well-being.

• Seek diverse perspectives from in-country, international subject matter experts to ensure global solutions maintain cultural relevance, as applicable

• Develop diverse and effective delivery strategies to engage associates in the benefits programs that are right for them, powered by AI, data, and technology.

• Leverage AI to expedite problem-solving, drive process efficiency, and improve associate experiences

• Act as product owner for vendor-delivered technology solutions, including defining the product roadmap and expanding capabilities and functionality to meet business needs.

• Build and sustain strategic networks to drive work smoothly across Capital One locations, managing processes, routines, communications, and shared documentation.

• Align benefits strategies with organizational goals to attract and retain talent, while optimizing value on investment and associate experience.

• Analyze benefits program metrics to evaluate the portfolio and drive recommendations and improvements based on what is working, the market, and the organization’s strategic imperatives.

• Ensure compliance with regulations, such as ERISA, ACA, HIPAA, FMLA, statutory and international requirements, as applicable.

• Analyze benefit program metrics to evaluate opportunities to harmonize benefits, achieve global economies of scale, assess value on investment, and opportunities for improvement.

• Manage benefits plan financials, including budget forecasting, cost-sharing strategies, and fiduciary compliance.

• Manage relationships with external vendors (where applicable).

The ideal candidate for this role:

• Strong written, verbal, and interpersonal communication skills

• Ability to effectively build consensus, influence, and collaborate

• Comfortable working in an Agile/Scaled Agile/Scrum environment

• Work experience in Design Thinking/User Experience/Agile

• Strong ability to tell a story with data

• Detail-oriented strategic thinker with analytical problem-solving capabilities 

• Experienced leading complex projects with a focus on execution and ability to work through ambiguity and deliver work through others

• Experience as a Product Owner driving business intent for an integrated technology solution and ecosystem 

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 4 years of experience in human resources, benefits, or employee wellness strategies

• At least 3 years of experience working within a matrixed environment 

• At least 3 years of project management experience

• At least 3 years of process management experience

• At least 3 years of experience with data management and reporting              

Preferred Qualifications:

• 4+ years of experience in global benefits 

• Project Management certification

• Process Management certification

• Professional Human Resources certification

• Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.