DescriptionAs the our
Manager, Banana Program, you'll lead the strategy, growth, and day-to-day operations of a beloved program that positively impacts thousands of employees. This is an exciting opportunity for a collaborative and results-driven leader who enjoys building scalable solutions, driving innovation, and creating outstanding customer experiences.
In this role, you'll oversee operations across multiple geographic locations, lead expansion initiatives, and partner with a wide range of stakeholders to ensure the program continues to grow and evolve. You'll play a key role in shaping the future of the program through strategic planning, operational excellence, and continuous improvement efforts.
Location: Seattle (South Lake Union) & Bellevue, WA
Schedule: Full-time, 7:30am-4pm with flexibility to work evenings and weekends as needed.
Salary Range: $85,000 - $99,278 per year
What we can offer: - Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
- Seattle, WA: Company-Provided Orca Pass - Unlimited use
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:
https://nwcbenefits.hrbenefits.net/ ** The Internal Application deadline is Friday, September 4 at 4PM PST. **
*Please submit a resume with your application. Cover letters preferred but not required. *What You Will DoOperational Excellence- Oversee daily operations across all banana stand locations
- Create and maintain partnerships with key stakeholders, local management, and community partners.
- Communicate and collaborate with key stakeholders to implement timely solutions.
- In partnership with the Senior Program Manager, assist in budget development, financial forecasting, and gathering of monthly financial reporting information.
- Assist in development of business proposals and contracts for new opportunities
- Identify potential challenges and opportunities within the programs. Understand the root cause of issues and associated impacts to the program and the customer.
- Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures.
- Design reports and dashboards to track activity and quality control.
- Own general maintenance and presence of online resources, providing clear and concise communication and updates to customers.
- Own the building and maintenance of program and operational standard operating procedures and playbooks.
- Become the subject matter expert of all banana program related items.
- Manage inventory systems and supply chain logistics for multiple locations.
- Own the development and delivery of program related training for program participants and stakeholders.
Customer Experience- Drive community engagement and coordination of events in conjunction with other programs including vendor partners, NWC internal teams, and employees.
- Design and implement innovative approaches to enhance operational efficiency and customer experience.
- Identify and evaluate opportunities for program expansion.
- Assist in resolving customer escalations and concerns in a timely manner- engaging with management, program owners, PR, and other stakeholders as necessary.
People Leadership- Build and develop high performing teams across multiple locations.
- Responsible for employee development through in-the-moment coaching, regular 1:1 meeting, and the creation of individualized goals and training plans.
- Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed.
- Following up with corrective employee conversations as necessary related to employee performance, including additional leadership as necessary.
- Participate in the interviewing, hiring, and termination process and discussions, partnering with Human Resources as necessary.
- Contribute to a positive work environment that encourages retention and talent.
- Work collaboratively across the organization with different job levels and departments.
- Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.
Who You Are- Associate degree required; bachelor's degree preferred or equivalent combination of education and experience.
- 3+ years of people management in client facing role and/or operations of high performing programs with direct supervision of staff.
- Must have a valid driver's license and auto insurance
- Personal vehicle to drive between various sites including Herndon, VA, Arlington, VA, Jessup, MD and DC OR the Puget Sound Area - Bellevue, Seattle & Redmond, WA
- Proven track record of scaling programs across different markets.
- Experience in community engagement and public facing programs.
- Moderate computer skills in Microsoft Office, Advanced skills preferred.
- Moderate computer skills in Wiki content creation and publishing.
- Experience in facilities, supply chain and inventory management.
- Ability to plan, safely execute, and scale ideas.
- Ability to work across AMER locations and build relationships with other vendors, points of contact, etc.
- Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.
- Ability to practice a high level of confidentiality without exception.
- Interpersonal skills to effectively motivate others. Lead change and innovation.
- Maintain good judgment in fast-paced, high-stress environments.
- Detailed oriented & thorough, with ability to see the "big picture".
- Strong analytical and data-driven decision-making skills.
- A self-starter who takes initiative and can deliver high level results.
- Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
- Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
- Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
- Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
- Ability to lead a remote team.
Working Conditions & Physical Demands- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
- Will need to carry supplies to other buildings.
- Frequent travel between locations across the region.
- Must be able to handle bananas and/or various food products without allergic reaction.
- Encompasses a combination of desk work and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is required.
- Ability to read, write, communicate, and comprehend the English language.
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
- Ability to work flexible hours including occasional changes in schedule according to operational needs.
- Variable working hours between 7am-6pm. Occasional earlier or later start times, nights and weekends may arise.
- This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
