Job DescriptionAbout the Role This manager role supports the Internal Audit Group's assurance coverage for Global Merchant and Network Services (GMNS). The colleague will support audit engagements, leading planning and execution activities, evaluating control design and effectiveness, and providing actionable insights that strengthen payments governance and risk management across the merchant, network, and payment lifecycle, including fund flows, settlement, third-party oversight, fraud, compliance, and operational resiliency.
ResponsibilitiesKey Responsibilities - Serve as Auditor in Charge (AIC) on audits, managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups, external auditors, stakeholders, and regulators to ensure effective execution; conduct L1 reviews; serve as the primary audit client contact
- Analyze / review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findings
- Lead audit client meetings and walkthroughs
- Develop test steps, audit findings, and the audit report in accordance with IAG policies and procedures
- Guide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unit
- Support business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business
- Delegate tasks to team members; guide auditors in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papers
- Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices
- Conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments
- Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the team
QualificationsMinimum Qualifications- 5+ years of audit experience
- Prior experience working at a Big Four / G-SIB
- Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions
- Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities
- Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions
- Applies control theory and professional auditing practices throughout the audit lifecycle
- Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes
Preferred Qualifications- Experience in Internal Audit, Payments, Payment Operations, Product Risk, Operational Risk, Enterprise Risk, Compliance, or a related control function within the financial services industry.
- Understanding of payments risk management frameworks, including governance, operational processes, risk assessments, issue management, and reporting across the payments ecosystem.
- Knowledge of payment industry regulations, network rules, and risk management practices, with the ability to assess the design and effectiveness of payment processes, controls, and governance.
- Understanding of risks associated with payment products, transaction processing, merchant services, third-party relationships, fraud, and technology across complex payment environments.
- Understanding of payment products, payment networks, emerging payment technologies, or payment operating models, including associated operational, financial, and technology risks.
- Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.
- Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
