OverviewThis position will oversee the collection side of the Accounts Receivables process and related transactions. A key focus will be to evaluate and continually improve collection processes, facilitate resolution of issues with past due accounts, perform analysis and reporting of the accounts receivables portfolio, and work effectively and collaboratively with internal and external business partners.
Responsibilities
Identify and implement collection process improvements:
- Standardize / define follow-up procedures for corresponding with customers and escalating past due balances
- Standardize / define procedures for investigating, escalating, and resolving collection issues
- Collaborate with internal business partners and customers to identify inefficiencies and bottlenecks and make process improvement recommendations
Lead team of collection specialists
- Oversee Accounts Receivable and Collection correspondence / discussions with business partners and customers and ensure timely and appropriate actions are taken with little oversight
- Oversee collection of past due amounts (investigate circumstances of non-payment, troubleshoot and resolve conflicts)
- Oversee resolution of cash application issues (overpayments, short payments, unidentified receipts)
- Handle escalations from the collection specialists
- Respond to inquiries related to discrepancies or payment disputes.
Perform A/R related accounting, analysis, and reporting:
- Prepare schedules and documents for AR and cash transactions including interest calculations, bankruptcy journals, write-offs, customer refunds, etc.
- Prepare monthly analysis of balances
- Perform account reconciliations
- Provide audit requests as needed throughout the year and for year end
- Provide reporting and analysis needed to various internal and external parties
Prepare customer portfolio aging reports and analysis for meetings with senior management
- Develop KPI’s (aging levels as a % of total AR, DSO, etc.) and ensure KPI’s are tracked and met.
Act as the liaison between accounts receivable / collections and other departments
- Partner with internal and external business partners (Sales, Customer Service, Legal, Billing, Outside Collections Agency, Auditors, Trusts, etc.) to address collection and cash application issues in a collaborative manner
Qualifications
The expectation is the manager will oversee the day-to-day collection and cash application activities with little oversight, while also exercising judgment for when matters should be escalated/elevated to the Director and or legal team.
Interaction:
- The position interacts with all levels of the organization (Senior Management, Treasury, Billing, Sales, Customer Service, Legal, Tax, Internal Audit, Investment Risk Management and Accounting)
- GATX external customers (accounts payable staff & other contacts related to billing)
- Outside Collections Agency
- External auditors and Trusts
Education and/or Experience Required:
- Bachelor’s degree in Accounting, Finance, or related field
- 7+ years of experience in Accounts Receivables/Collections and at least 3 years managerial experience
- Knowledge and understanding of rail billing process extremely helpful
- Strong Microsoft Office experience – Advanced Excel (working with large data sets, performing vlook-ups and pivot tables) proficient in Word, Power-point and Outlook
- Ability to prepare well-constructed spreadsheets
- Demonstrated experience in process improvement
- Proven track record of staff management and superior project management skills
- ERP system experience (posting & researching transactions, executing queries), preferably SAP
- Minimal to no travel
Posting DurationThis posting will remain open until the role is filled.
As of the post date, the salary range for this position is:
MinUSD $92,700.00/Yr.
MaxUSD $121,000.00/Yr.
This role may be eligible to participate in the Company’s short-term incentive plan, the details of which will be provided to the applicant upon hire.
This range is a reasonable estimate and takes into account several factors that are considered in making compensation decisions, including, but not limited to, geographic location, skill set, experience, education, training, internal equity, and other business needs.
