As theManager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

• Lead, mentor, and develop a team of 3+ support professionals 

• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution 

• Establish SLAs, workflows, and reporting to ensure efficient support delivery 

• Analyze ticket trends and drive root-cause resolution 

• Serve as the escalation point and subject matter expert for Yardi platforms and integrations 

• Oversee user access, system configuration, and ongoing application support 

• Partner with vendors and internal stakeholders to resolve issues and implement enhancements 

• Lead application onboarding/offboarding for property transitions 

• Support release management, testing, and new system integrations 

• Maintain documentation, reporting, and communication with leadership

• 5+ years of experience in application support or IT operations 

• 2+ years of people management experience 

• Strong experience with ServiceNow (ticketing, workflows, reporting) 

• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.) 

• Experience with user access management and system administration 

• Knowledge of property management operations 

• Ability to manage multiple priorities in a fast-paced environment 

• Strong communication and cross-functional collaboration skills 

• Bachelor’s degree or equivalent experience

Preferred:

• Experience with release management, UAT, or integrations 

• ITIL or ServiceNow certifications 

• Experience supporting large property portfolios

You’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.

Benefits Overview

Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well‑being of our employees. Benefits eligibility and availability vary based on position, employment status (full‑time or part‑time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.

Benefits may include:

Health & Insurance Benefits

• Comprehensive insurance options, including Medical, Dental, and Vision

• Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance

• Company‑paid Life Insurance, with the option to purchase additional coverage

• Company‑paid Long‑Term Disability coverage

• Access to a benefits concierge service for personalized support

• Access to mental health and well‑being resources

Retirement

• 401(k) Plan with dollar‑for‑dollar company match up to 6% of pay

  • Contributions are fully vested immediately

  • Eligible employees are automatically enrolled at a 4% contribution rate

  • Eligibility requires a minimum age of 21 and at least 60 days of service

Time Away From Work

• Paid Time Off (PTO)

• 11 paid holidays annually

Parental Leave

• Following six (6) months of employment, eligible employees may receive:

  • Four (4) weeks of paid parental leave as a primary caregiver, or

  • Two (2) weeks of paid parental leave as a secondary caregiver

• Following two (2) years of employment, eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth, adoption, or placement

Learning & Development

• Tuition Reimbursement of up to $5,000 per year for pre‑approved education expenses

  • Repayment obligations may apply if employment ends prior to 24 months