The Manager Airport Operations Ramp Service is responsible for overseeing all aspects of Ramp Operations. Lead, align and develop front line supervisors and front-line employees. Utilize operational expertise and decision-making capability, financial, technology, logistics and management disciplines to support and create strategic objectives and direction. Execute station financial and operational plans and adjust as needed throughout the year in order to achieve corporate and local station goals. Excel in goal directed leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Requires in depth knowledge of department work rules and good relationship with Union leaders. 1.) Maximize safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety Performance Metric ul Operational Performance Goals (Corporate)  ul Arrival Performance, On-time and within 14 both domestic and International, Red Zone performance, Departure Performance, Headstarts//Departures 00//Turn Performance, Mishap Rates, Occupational Injuries  ul Operational Performance Goals (Local)  ul International Departure 00, APU runtime efficiency  ul Operational Performance Goals (Terminal Operations)  ul Mishap Rates, OSHA Recordable Rate / OJI's, Productivity metrics, Baggage Performance (MBR), Priority Baggage Delivery, Inbound Baggage Delivery, Overall Bag/Mail scanning metrics, International Product  ul Financial Performance  ul Assist in managing a 98 mm annual budget  2.) Operational planning and safe implementation of all ground handling activities 3.) Management and frontline employee interaction and business/employee relationship development; 4.) Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership 5.) Strategically planning/long-term development of department operation What's needed to succeed (Minimum Qualifications): ul High school diploma or equivalent ul 3+ years of operational leadership experience ul Change Management experience ul Valid Driver's License ul Excellent Communication Skills ul Ability to lead and develop Leaders and frontline employees ul Ability to lead and sustain continuous improvement environment and initiatives. ul Ability to engage employees at all levels and build a positive working environment ul Able to attain specific clearances including but are not limited to FAA / TSA / Airport Authority / US Customs ul Must be legally authorized to work in the United States for any employer without sponsorship ul Successful completion of interview required to meet job qualification ul Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): ul Bachelor's degree or 3+ years of leadership experience ul 3+ years Airport Hub Ramp Operations leadership experience ul Extensive experience in managing station ramp, cargo & mail, deicing and receipt and dispatch operations. ul Excellent employee and union relations as well as experience administering union contracts. ul Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadership. ul Demonstrated leadership ability in large departmental environment. ul Business acumen ul Strong Union Relations background ul Collaboration skills in regard to implementation of a CBA. ul Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.