Job DescriptionThe Manager, Ambulatory Business Operations ensures smooth day-to-day operational performance across healthcare administrative functions. This role supports process optimization, data reporting, cross-department coordination, and operational problem-solving to improve efficiency, compliance, and patient-facing workflows. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple priorities while supporting operational excellence across the organization.
PRIMARY JOB DUTIESOperational Coordination- Serves as the operational point of accountability for ambulatory initiatives.
- Ownership of KPIs, dashboards, and performance improvement plans.
- Support daily operational workflows across healthcare administrative functions.
- Coordinate scheduling, documentation management, and cross-functional communication to ensure seamless operations.
- Monitor workflow effectiveness and proactively address operational issues.
Process Improvement- Assist in the implementation of new processes, technologies, and operational systems.
- Identify workflow inefficiencies and recommend process improvements to enhance productivity and service quality.
- Support continuous improvement initiatives that drive operational excellence.
Data & Reporting- Compile, analyze, and maintain operational, daily engagement system (DES), reconciliation, and performance reports for leadership review.
- Monitor key performance indicators (KPIs) and identify trends, risks, and opportunities for improvement.
- Ensure accuracy and integrity of operational data and reporting.
Policy, Compliance & Governance Ownership- Ownership of policy development, maintenance and operational standards.
- Ensuring regulatory readiness across ambulatory operations
- Leading audit responses and corrective action plans
Budget & Resource Management- Assists in managing budgets, forecasting, and resource allocation.
- Oversight of procurement strategy.
Systems Support- Serve as a subject matter expert for operational systems, workflows, and data management processes.
- Escalates, resolves, and prevents systemic issues.
- Troubleshoot system and process-related issues and provide support.
- Collaborate with technical teams to improve system functionality and data flow efficiency.
Cross-Department Collaboration- Chairs/leads cross-functional workgroups.
- Drives alignment between Information Technology (IT), Human Resources (HR), Finance, Credentialing, Clinical Operations, and other departments to support integrated business processes.
- Facilitates communication and coordination among stakeholders to ensure operational alignment and effectiveness.
- Supports organizational initiatives that require cross-functional engagement.
Project Support- Leads and participates in business-driven initiatives and operational improvement projects.
- Assist with project planning, coordination, documentation, and execution.
- Track project milestones and support timely completion of deliverables.
Purchasing & Procurement- Support purchasing and procurement activities to maintain appropriate inventory levels and operational readiness.
- Assist in vendor relationships, including performance monitoring and issue resolution.
- Analyze inventory utilization and recommend improvements to purchasing processes.
Compliance Support- Maintain required operational and business documentation.
- Support adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
- Assist with audits, documentation reviews, and compliance reporting activities.
QualificationsEducation: - Bachelor's Degree in healthcare administration or related field required.
Experience: - Minimum 3 years of experience in business operations, healthcare administration, project coordination or a related role.
- Project management and process improvement skills preferred.
- Healthcare experience preferred.
Skills:- Project management and analytical, organization and problem-solving skills required. Knowledge of regulatory and accreditation standards (e.g., CLIA, CMS
- Joint Commission, CDPH). Strong communication skills.
- Ability to manage multiple projects, meet deadlines, and work collaboratively with cross-functional teams.
Interpersonal Skills: - Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Leadership, strong verbal and written communication, conflict resolution, self-starter, works independently, organizes workload. Ability to effectively resolve complex issues simultaneously and escalate when appropriate.
Hours of Work: - 40 hours/week, flexible hours, may require evening or weekends.
