American Airlines

Manager, Airport Ramp Operations

American Airlines • $98K — $134K *
Chicago, IL 60629In-Person
Transportation
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • High School Degree or GED equivalent
  • 3 years' airline supervisory experience
  • 3 years' airport operations experience
  • Valid US Driver's License
  • Self-motivated with strong attention to detail

Responsibilities

  • Develop and enhance employee capabilities
  • Maximize revenue and control expenses
  • Oversee daily customer service operations
  • Solicit employee feedback and ensure accountability
  • Communicate procedural changes and ensure compliance
  • Monitor and measure on-time performance
  • Identify improvement areas and implement methods
  • Ensure compliance with internal audit requirements
  • Review staffing needs and adjust schedules accordingly
  • Conduct grievance hearings as required

Benefits

  • Travel perks for you and your family to explore 365 destinations
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs with resources to support your health
  • 401(k) program available upon hire with potential employer contributions
  • Additional benefits including employee assistance, pet insurance, and discounts on travel
Full Job Description
6/15/26

Location: Chicago O'Hare Intl Apt (ORD-TRML)
Cities: Chicago - IL
Requisition ID: 86305
This job will continue to be posted until at least 6/21/2026. If interested, please apply prior to this date.

Job Description

Why you'll love this job

  • This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
  • Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
  • The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.


What you'll do

  • Develops employees
  • Implements methods of maximizing revenue and controlling expenses
  • Oversees day to day customer service operations
  • Solicits ideas and/or feedback from employees and accepts accountability for follow-through
  • Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
  • Monitors and measures on time performance
  • Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
  • Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
  • Ensures all internal audit requirements are followed and accountable for compliance
  • Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
  • Conducts grievance hearings and servs as a grievance hearing officer as required
  • Interprets the company's policies in a professional and positive manner to all customers
  • Assists Directors with Customer Service Manager interviews and selections
  • Aids/guides the development of Customer Service Managers and supervisory staff
  • Shift work-including nights, weekends and holidays


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • High School Degree or GED equivalent
  • 3 years' airline supervisory experience
  • 3 years' airport operations experience


Preferred Qualifications- Education & Prior Job Experience
  • Proven experience in baggage handling, baggage systems, and MBR improvement
  • Experience working in/on or with airport ramps


Skills, Licenses & Certifications
  • Possess a valid US Driver's License
  • Must be self-motivated and detail oriented, team player
  • Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at American Airlines

More Transportation Jobs

Find similar Manager, Airport Ramp Operations jobs:

NationwideChicago, IL