About the team

The AI Deployment Engineering team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As the leader of our AI Deployment Engineers in the Digital Native segment, you'll help technology and software companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the role

We are seeking a leader to ensure the technical success of our most strategic technology and software customers in the Americas. In this role, you will manage the entire implementation journey, ensuring seamless platform integration. As the voice of our customers, you will align technical teams to deliver a consistent and exceptional experience throughout the customer lifecycle. Success will be measured by live production applications, increased API adoption, and impactful customer stories that demonstrate the value of our technology.

This role is open in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the strategy and operating model of the AI Deployment Engineering team, ensuring alignment with company objectives and the evolving needs of our customers.
• Lead, build, and mentor a team of high-performing AI Deployment Engineers to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption.
• Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps.
• Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.
• Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors.

You'll thrive in this role if you:

• Have 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
• Have 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
• Have led complex implementations of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
• Have industry experience in programming languages like Python or Javascript.
• Are an effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.