The Manager, Affiliate Management Quality Assurance (QA), will support the Enterprise and AENB affiliate management programs through the execution and ongoing enhancement of a centralized QA program. The role will perform risk-based QA activities across the third-party risk management lifecycle to assess the effectiveness, consistency, and quality of the affiliate management program execution and adherence to established requirements. This role will partner closely with the affiliate management teams and internal stakeholders and affiliate partners to provide objective assessment of affiliate management activities and documentation to help ensure program execution is aligned with applicable policies, procedures, governance standards, and regulatory expectations, including Regulation W and the Interagency Guidance on Third-Party Relationships: Risk Management. This position requires strong management, collaboration, analytical and communication skills, as the role regularly interfaces with cross-functional business partners, governance teams, and senior leadership. The successful candidate will have experience supporting quality assurance, testing, operational risk, third-party management, and/or governance programs within a highly regulated environment. An understanding of American Express products, processes, organization, and governance processes is required. Responsibilities 3 Execute and support the ongoing enhancement of the centralized affiliate management QA program across both Enterprise and AENB affiliate management programs. 3 Perform risk-based QA testing across the third-party risk management lifecycle to assess the quality, consistency, and effectiveness of affiliate management program execution. 3 Develop, maintain, and execute QA procedures, testing methodologies, and test scripts aligned with affiliate management policies, procedures, and program requirements. 3 Develop and maintain QA procedures, testing methodologies, and test scripts aligned with applicable policies, procedures, and program requirements. 3 Identify, document, and communicate QA findings and partner with appropriate owners to support timely remediation and closure. 3 Analyze QA results to identify trends, root causes, findings, remediation status, and opportunities for process, procedure, training, or control improvements. 3 Develop and communicate QA reporting to affiliate management leadership and relevant governance forums, leveraging AI-enabled tools, agents, or automation where appropriate to support analysis, documentation, reporting, and process improvement activities. 3 Partner with affiliate management teams and key stakeholders to promote consistent program execution, effective governance, and continuous improvement. 3 Ensure QA activities are aligned with applicable regulatory and policy requirements, including Regulation W and the Interagency Guidance on Third-Party Relationships: Risk Management. Qualifications Minimum: 3 3-5+ years of banking, operational risk, quality assurance/testing, third-party risk management, control management, and/or governance experience 3 Experience executing risk-based testing activities, including reviewing procedures and translating requirements into testing criteria or test scripts. 3 Strong analytical and critical-thinking skills with the ability to evaluate data, identify gaps and trends, and develop actionable recommendations. 3 Effective written, verbal, and presentation skills with the ability to clearly communicate findings, risks and recommendations. 3 High attention to detail, superior organizational skills, and ability to follow-through. 3 Ability to work independently while contributing collaboratively within a team environment. 3 Demonstrated initiative and ability to manage multiple priorities in a fast-paced, highly regulated environment. 3 Ability to thoughtfully leverage AI-enabled tools, agents, or automation where appropriate to improve efficiency, analysis, documentation, and reporting, while applying sound judgment, governance expectations, and appropriate oversight. 3 Understanding of U.S. banking systems and processes, technical skills/computer knowledge (including excellent Microsoft suite skills) 3 Understanding of legal contracts and related governance activities Preferred: 3 Undergraduate degree preferred, graduate degree a plus Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. About the Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: 3 Competitive base salaries 3 Bonus incentives 3 6% Company Match on retirement savings plan 3 Free financial coaching and financial well-being support 3 Comprehensive medical, dental, vision, life insurance, and disability benefits 3 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 3 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 3 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 3 Free and confidential counseling support through our Healthy Minds program 3 Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.