Your Next Career Opportunity 6 Manager, Accounts Receivable

This role will support A/R leadership during the D365 implementation, transitioning into a Subject Matter Expert (SME) and ultimately a core operational leader supporting day-to-day operations, analysis and reporting, audit requests, staffing oversight, and continued process optimization. The position is intended for a working manager who balances leadership, accountability, and direct execution in a large-volume transactional environment.

What You Will Do 6 Primary Responsibilities

Operational Oversight

• Assist in managing day-to-day initiatives and activities of the Accounts Receivable (A/R) teams for both Domestic and International markets through multiple project phases, including billing, cash applications, account reconciliation, aging, issue resolution, and operational reporting.

• Act as a working manager, providing direct support in complex billing, cash application, reconciliation, collection, customer account, and system-related issues as needed.

• Oversee the reconciliation of subsidiary Accounts Receivable ledgers to the general ledger, ensuring suspended and aged items are investigated, researched, resolved, and posted correctly.

• Manage, review, and validate work performed by support team members while remaining actively engaged in the underlying processes and business outcomes.

• Manage multiple projects as directed by the department head, including initiatives connected to D365 implementation, process standardization, reporting improvements, and operational readiness.

• Demonstrate a strong sense of ownership and accountability, ensuring critical business needs are met, especially during month-end, quarter-end, year-end, system implementations, and other high-priority operational events.

• Proactively identify operational risks, process breakdowns, staffing concerns, customer issues, and system limitations, and drive solutions without requiring detailed direction.

• Lead through execution by setting expectations, removing obstacles, and personally engaging in work efforts when necessary to ensure successful outcomes.

• Transition into a full-time Manager role, overseeing daily Shared Services operations and ensuring the continued effective use of Dynamics 365 F&O.

Cross-Functional Collaboration

• Collaborate with cross-functional teams, business partners, external customers, IT, Finance, Accounting, and implementation partners to resolve process and/or system issues.

• Communicate clearly with key stakeholders, escalate risks appropriately, and build effective relationships across Domestic and International operations.

• Support process optimization efforts by translating operational issues into practical business requirements, reporting needs, and sustainable process improvements.

Supervisory Responsibilities

• Provide oversight and direction to team members in accordance with the organization's policies, procedures, mission, vision, and values.

• Coach, mentor, and develop team members, including onboarding new team members and supporting career development planning and growth opportunities.

• Build a highly accountable team culture while maintaining active involvement in day-to-day operations. Effectively balance team development with direct participation in critical operational activities and issue resolution.

• Create a culture consistent with the organization's focus on team member engagement while reinforcing ownership, accountability, execution, and customer service.

• Lead team members to meet the organization's expectations for productivity, quality, timeliness, accuracy, and goal accomplishment.

What You9ll Need 6 Qualifications & Requirements

• Bachelor's degree required.

• Minimum 7-10 years of progressive Accounts Receivable experience, including at least 3-5 years managing large, high-volume transactional A/R operations.

• Demonstrated experience managing multiple A/R functions including billing, cash applications, collections, deductions, account reconciliation, customer account management, and aging analysis.

• Working knowledge of Dynamics 365 F&O, Microsoft Dynamics GP, or similar enterprise ERP systems preferred.

• Advanced expertise in Microsoft Excel, Power BI, Power Query, and data analysis tools.

• Demonstrated ability to operate effectively in a fast-paced environment with competing priorities and tight deadlines.

• Strong problem-solving skills with a proven track record of independently identifying issues, developing solutions, and driving execution.

• Experience managing large transaction-volume environments, preferably within a multi-entity, multinational organization.

• Demonstrated leadership style that combines team development with a hands-on, results-oriented approach.

Success Profile

• Leads by example and is not afraid to roll up their sleeves when business needs demand it.

• Takes ownership of issues and drives them to completion.

• Thrives in fast-paced, high-volume environments.

• Balances strategic thinking with day-to-day operational execution.

• Is comfortable making decisions and solving problems independently.

• Maintains a strong customer service mindset while holding teams accountable for results.

• Can successfully lead through change while ensuring daily operations continue uninterrupted.

• Understands that critical operational deadlines, system issues, and business needs may require flexibility and commitment beyond a standard schedule.

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