About the role:Absorb is looking for a motivated, hard working sales leader to lead our expanding Account Management team. The Account Management team manages the business relationships with Absorb Software's existing clients. The Account Manager's role focuses on renewing clients, upselling new products and services, as well as finding expansion opportunities. If you are your best self when supporting contract negotiations and leading a team of highly committed, client focused, and performance driven sales professionals, then look no further as this may be the role for you!
What you'll do:- Work with your account management reps, ensuring each has a deep understanding of the client's needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
- Manage and report key weekly/monthly operational metrics for team and individual performance
- Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
- Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account
- Recruit, hire and nurture a world-class account management team
- Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk
What you'll bring:- 3+ years of experience leading SMB and Mid-Market account management teams.
- Experience managing a gross revenue quota of $5M+ annually.
- Great familiarity and success negotiating deals of $20-75k.
- A hands-on leadership style, leading by example and focusing on the development of your team.
- A strong understanding of how to build account plans and track individual performance and output against those plans.
- A track record of accurately forecasting your team's pipeline, anticipating/identifying trends and patterns in advance.
- An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.
Technologies we use:Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign
Are you ready to become an Absorber?What we offer:- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
