AbbVie

Manager, Account Enablement

AbbVie • $95K — $115K *
Austin, TX 78745In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years of leadership experience in customer-facing roles.
  • Proven background in executing continuous improvement projects.
  • Deep understanding of master data and customer master concepts.
  • Strong communication skills in writing and presentations.
  • Proficiency in Microsoft Office Suite and familiarity with SAP, CRM, or business systems.
  • Experience in the Medical Device or Pharmaceutical sectors is preferred.
  • Exposure to Lean Six Sigma (LSS) or Agile methodologies is advantageous.

Responsibilities

  • Develop a culture of engaged leaders and associates through effective management.
  • Coach supervisors to enhance team performance and accountability.
  • Achieve operational KPIs for customer service metrics across teams.
  • Create career progression opportunities for supervisors and team members.
  • Lead initiatives independently with minimal oversight.
  • Collaborate with cross-functional teams for proper customer onboarding processes.
  • Drive strategy development for operational procedures with tech partners.

Benefits

  • Paid time off including vacation, holidays, and sick leave.
  • Medical, dental, and vision insurance coverage.
  • 401(k) retirement plan for eligible employees.
  • Participation in short-term incentive programs.
Full Job Description
Job Description

The Manager - Account Enablement has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives. This experienced leader will lead supervisors in the delivery of superior solutions that result in increased customer satisfaction and loyalty. You will be responsible for collaborating with various internal stakeholders, including sales, marketing, finance, operational excellence, and supply chain to ensure customer needs are balanced against department priorities. Will ensure that excellence is delivered during all internal and external customer interactions.

Responsibilities:
  • Leverage people management skills to cultivate a culture of engaged leaders and associates.
  • Coach and develop leadership team of supervisors to drive performance, accountability, and culture within the team.
  • Attain operational KPIs which reflect consistent delivery of timely record creation and updates, including abandonment rate, handle time, volume, quality, and agent efficiency measures for across all 3 teams.
  • Creates bench strength and career progression opportunities for the supervisors and CXR's.
  • Ability to work and lead initiatives without day-to-day supervision.
  • You will liaise with leadership across all divisions of Allergan Aesthetics for both Master Data and Customer Master areas, including the creation of customer accounts for proper onboarding.
  • Along with BT partners and Global Master Data, develop strategy to create and update operational procedures
  • Able to prioritize and manage competing priorities to ensure deadlines are met.
  • Participates in and/or leads 2-4 team and cross functional projects/initiatives.
  • Attention to detail and follow-through on execution.
  • Solves problems based on practice and precedent.
  • Ability to take initiative and make independent and timely decisions.
  • Collaborate with Trainers to continuously improve the Training Curriculum and Training experience.
  • The employee must conduct their work activities in compliance with all AbbVie internal requirements and with all applicable regulatory requirements. AbbVie internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.

Key AbbVie Leadership Competencies:
  • Positive "all for one" approach to team deliverables and priorities.
  • Builds strong relationship to enable higher performance.
  • Learns fast, grasps the "essence" and can change course quickly where indicated.
  • Raises the bar and is never satisfied with the status quo.
  • Creates a learning environment and open to suggestions.
  • Demonstrates a "servant-leader" approach while bringing deep subject matter expertise.


Qualifications

The following listed requirements need to be met at a minimum level to be considered for the position:
  • 4 years' experience leading people in a customer service or customer facing environment.
  • Experience managing and executing continuous improvement projects.
  • Extensive knowledge and experience of master data concept, customer master concept, infrastructure architecture, development, and integration
  • Effective communication skills (presentation, document writing, coaching people).
  • Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
  • SAP, CRM, or Business Systems experience preferred.
  • Medical Device or Pharmaceutical experience strongly preferred.
  • LSS/Agile exposure preferred.

Education
  • University degree or equivalent combination of education and experience required. Typically requires 4 years of experience.


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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