Management Position (Assistant Manager to General Manager)

Fishlovers Westlake LLC

$68K — $100K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of restaurant management experience
  • Strong leadership and communication skills
  • Proven track record of driving guest satisfaction
  • Manager Servsafe certification required
  • Proficient in restaurant technology platforms such as Toast and 7shifts.

Responsibilities

  • Drive exceptional guest experiences by anticipating needs and addressing concerns
  • Lead and train the front-of-house team to promote a cohesive environment
  • Oversee daily operations to ensure cleanliness and efficiency
  • Conduct quality checks on food and beverage items before serving
  • Manage profit & loss statements to maintain financial health.
  • Understand and fill in for various positions within the restaurant as needed.

Benefits

  • Comprehensive health, dental, and vision coverage
  • 401k & IRA options with employer contributions
  • Paid time off increasing from 10 to 21 days based on tenure
  • Complimentary meals during shifts and dining benefits at all locations
  • Career growth opportunities in a family-owned company dedicated to employee development.
Full Job Description
Compensation Package:

Work week: 40 hours

Competitive wage: starting at $26-$29 per hour for assistant managers which equates to 68k-75k base pay, general manager base salary 80k-100k (depending upon experience)

Profit sharing program: 15-40% target off of base. Earned profit share is paid out each 4 week period.

Benefits: Comprehensive benefits package including health, dental, vision, 401k & IRA options. Employer contributes first $500/mo to plan, pre-tax deduction for any remainder.

Paid time off: 10 days off year one, 15 days off year two, up to 21 days per year

Employee meals: all shift meals comped plus dining benefits at all Lure locations

Growth Opportunity: Join a thriving family-owned restaurant with a focus on employee development and promotion from within. Be part of a passionate team that takes pride in serving the freshest, most delicious seafood in the world. Make a difference in a family-owned business with an obsessive focus on guest satisfaction and employee well-being.

Requirements

Drive guest satisfaction: Great service means our guests never have to ask for anything. Drive service team to anticipate guest needs and address guest concerns promptly and professionally, ensuring a memorable dining experience.

Lead & train your team: Build a strong, cohesive team by effectively communicating policies, standards, and company values. Foster a positive work environment and provide ongoing coaching and development to staff in all front-of-house positions.

Operational excellence: Maintain the highest standards of cleanliness and efficiency within the restaurant. Oversee daily operations to maximize profitability, managing labor effectively.

Quality control: Conduct regular line checks and ensure all food and beverage items meet Lure Fish House's high standards. Nothing leaves the window that doesn't pass muster, strict quality oversight

Profit & loss management: Understand and contribute to the restaurant's financial success.

Technology savvy: Demonstrates proficiency in Toast, Ctuit, PlateIQ, Cogswell, 7shifts, google suite

Experience: Restaurant management experience with a proven track record of success.

Individual strengths: Strong leadership, communication, and interpersonal skills. Passion for hospitality and a commitment to providing exceptional guest service. Ability to multi-task, prioritize, and work effectively under pressure.

Certifications: Must possess a Manager Servsafe certificate, RBS certificate, and Manager Harassment Class training.

Daily Duties:
  • Impress all guests and address any complaints with timeliness, dexterity and aplomb
  • Maintain Impeccable cleanliness of the restaurant
  • Ensure highest quality of food served to guests
  • Staff shifts to allow the restaurant to be optimally functional and profitable
  • Reinforce employee guidelines established at orientation / training
  • Uphold and promote company values and polices
  • Must understand and be able to perform every position in the restaurant
  • Set up restaurant for success during and after every shift
  • Set ambiance points to achieve maximum guest enjoyment
  • Constantly learning to perpetuate a superior knowledge of all food items, drinks, standards, and expectations.
  • Performs line checks and quality control checks
  • Build lasting guest relations
  • Deal with unruly guests gracefully, taking every opportunity to win back a disgruntled guest
  • Execute progressive discipline and employee communication documentation as needed
  • Problem solve any maintenance needed in the restaurant, and ensure timely repairs


Salary Description

68k-100k per year, 15-40% profit share off base

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