Management and Program Analyst

Pacific Clinics$85K — $102K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of specialized experience in human capital management or related field.
  • Expertise in analyzing and improving operational efficiencies.
  • Proven ability to evaluate and recommend improvements to administrative procedures and policies.
  • Experience leading cross-functional teams to implement strategic initiatives.
  • Strong communication skills for effectively advising leadership and managing stakeholder relationships.

Responsibilities

  • Perform analytical assignments to identify and resolve workflow and operational issues.
  • Support human capital strategic planning by analyzing workforce trends and competency gaps.
  • Advise on HR policies and their implications for division operations.
  • Provide guidance on federal HR regulations and best practices to leadership.
  • Facilitate communication among stakeholders to ensure alignment on human capital priorities.
  • Compile hiring and staffing data to support forecasting and trend analyses.
  • Maintain confidentiality when handling sensitive employee information.

Benefits

  • Comprehensive benefits package including health care and retirement.
  • Access to federal employee benefits tailored for families.
  • Eligibility for various hiring incentives and flexibilities to attract qualified candidates.
  • Participation in telework arrangements as determined by management, subject to DOL policy.
  • Opportunities for career advancement through a structured promotion process.
Full Job Description
Duties

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This position is located within the Administration, Business, Management, and Governance (ABMG) Directorate, Division of Administration. The Division oversees human capital management, administrative operations, and executive support functions. It is also responsible for strategic planning and budgeting related to administrative services. This position serves as a Human Capital Specialist responsible for performing analytical and evaluative work that strengthens OCIO's human capital program.

Major duties are listed at the full performance level (GS-13). Major duties include but are not limited to:

  • Perform analytical assignments to identify technical workflow issues, operational risks, and customer needs, recommending solutions that improve efficiency and consistency.
  • Support strategic human capital program by monitoring workforce trends, identifying competency gaps, tracking retirement and attrition patterns, and compiling information used by senior analysts in long-term planning.
  • Advise managers on Departmental HR policies, helping them understand impacts on the division operations and recommending updates to align with established procedures.
  • Provide informed guidance and recommendations to organizational leadership on federal HR regulations, policies, and best practices.
  • Support communication between stakeholders to maintain shared understanding of human capital priorities, identifies workforce-related issues, and collaborates with leadership to ensure timely resolution.
  • Compile information on hiring activity, staffing levels, attrition, and awards to support senior analysts in more complex forecasting and trend analysis.
  • Handle sensitive and pre-decisional information, including grievances, reassignments, and reorganizations, ensuring confidentiality in accordance with privacy, records management, and labor-management policy.
  • Maintain and monitor employee records, promotions, quality step increase recommendations, awards, corrective actions, employee development, training, counseling or termination of employees.


Requirements

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Conditions of employment

  • Must be at least 16 years old.
  • Must be a U.S. Citizen.
  • Candidate required to obtain the necessary security/investigation level.
  • Requires a probationary period if the requirement has not been met.


Qualifications

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

For GS-12, applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-11, in the Federal Service. Qualifying specialized experience for GS-12 includes (applicants must meet 3 of the 4 following specialized experience statements):

  • Experience analyzing programs and business operations within a single office or program to improve efficiency, workflows, and administrative processes.
  • Experience reviewing administrative procedures and program activities within assigned functions to identify issues and recommend solutions.
  • Experience designing and conducting moderate-scope studies of business processes and systems, including data collection, analysis, and improvement recommendations.
  • Experience coordinating multiple projects and priorities for a division or office, synthesizing information, and preparing clear recommendations for managers.


For GS-13, applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12, in the Federal Service. Qualifying specialized experience for GS-13 includes (applicants must meet ALL of the following specialized experience statements):

  • Experience leading cross-functional analyses that improve efficiency and effectiveness across programs or organizations, and overseeing solution implementation and results.
  • Experience evaluating and modernizing administrative procedures across multiple functional areas or offices, identifying systemic issues and advising senior leadership on policy or process changes.
  • Experience developing and applying advanced qualitative and quantitative methods and performance measures to assess organizational effectiveness and drive enterprise-level improvements.
  • Experience coordinating and prioritizing multiple enterprise initiatives for senior leaders, synthesizing diverse inputs, and producing decision-ready briefings that shape strategy and resource allocation.


Education

This job does not have an education qualification requirement.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATIONS, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

For more information, Click here for Career Ladder Promotion Information

For more information, click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Based on agency needs, additional positions may be filled using this vacancy.

The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About Pacific Clinics

Pacific Clinics is a non-profit community mental health agency that provides mental health and substance abuse treatment services to individuals and families in Southern California. The organization was founded in 1926 and is headquartered in Arcadia, California. Pacific Clinics has a team of licensed mental health professionals who provide a range of services, including individual and group therapy, medication management, and case management. The organization's mission is to provide high-quality, affordable mental health care to those in need.
Learn more about Pacific Clinics
Size
1,000 employees
Industry
Net Income
$1 million
5 Year Trend
+2%
Revenue
$50 million

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