Job SummaryLightpath is seeking a Managed Services Engineer who thrives in fast paced environments while managing multiple priorities. The Managed Services Engineer is critical in gathering and understanding technical requirements to provide guidance for WAN/LAN network configurations. This role requires the ability to design and document robust call flows and solutions that provide maximum voice resiliency and business continuity.
Responsibilities• Voice and Network Design/Deployment.
• Lead customer network design discussions and calls.
• Assess location network and infrastructure readiness.
• Identify telephony requirements including structured cabling needs.
• Design tailored Layer 2/3 network infrastructure.
• Configure and deploy Adtran and Cisco switches and routers.
• Design and configure call flows on Metaswitch and Intermedia UC platforms.
• Client Engagement.
• Lead cross discipline and cross-functional discussions to gather to understand client requirements and provide technical insights.
• Communicate project plans and technical impacts clearly to stakeholders.
• Assess telephony readiness and recommend cabling and infrastructure upgrades.
• Clearly and professionally communicate project plans, potential impacts and remediation requirements to customers.
• Track and manage time effectively to accomplish multiple ongoing projects.
Qualifications- 5+ years of experience in voice-focused roles.
- Familiarity with UCaaS systems, Zoom/Zoom Phone, Microsoft Teams, Ring Central, or similar service provider cloud platforms is strongly preferred.
- Experience working in a service provider environment is preferred.
- Be proficient using Wireshark and reading PCAPs.
- Have a deep understanding of SIP and SIP call flows.
- Comfortable using the command line on Adtran, Cisco, or Juniper hardware.
- Comfortable configuring enterprise SBCs or firewalls.
- Able to diagnose, identify, and resolve IP network problems.
- Cisco, Adtran or SIP School certification is a plus.
- High School Diploma or equivalent.
- All qualified applicants will be considered regardless of location.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $90,000 - $110,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k.
