OverviewThe
Managed Services Sales Engineer looks to verify prospects that are a good fit for a partnership. The MSSE performs all fact-finding and provides customer-based requirements to the Pre-Sales Engineer to validate any technical requirements.
Responsibilities- Lead point of contact for IT sales related matters for assigned accounts
- Develop and maintain a trusted advisor relationship with customers
- Act as the liaison between customers and Atlantic internal teams
- Review and make certain existing contact billings are accurate
- In accordance with Atlantic's sales order process submission of worksheets for hardware/software, renewals and professional services
- Work with customer to thoroughly Fact Find new opportunities and understand the goals an initiatives as it relates to technology.
- Create an annual IT budget summary for each client based on their fiscal year end.
- Timely delivery of customer quotes and proposals ensuring profitability of the opportunity and meeting assigned gross profit (GP) targets.
- Participate in the preparation and delivery of account Technical Business Review in conjunction with the assigned vCTO.
- Work closely and communicate with account vCTO to identify sales opportunities within account base.
- Communicate with Atlantic Quote Desk to efficiently identify what is needed to provide quotations and proposals to customer
- Communicate with Project Manager to ensure timely completion of installation and professional services projects
- Maintain sales forecast and tracking in Connectwise daily.
- Update Connectwise Ticket queues
- Update IT Glue as necessary with latest proposal documents
- Assist with service issue escalations as needed
Qualifications- Ability to present and communicate effectively at all levels of the organization, including C-level
- Skilled in delivering client-focused solutions centered on customer needs
- Detail oriented with focus on efficient time management
- Strong listening skills
- Strong verbal and written communications skills
- Working knowledge of computing and network infrastructure
- Working knowledge with MS Office Suite
(Note that a commission based comp plan is tied to this role)
