Responsibilities

Lead Operations at One of San Francisco's Premier Residential Communities

Fifteen Fifty is one of San Francisco's premier residential destinations - a 39-story, 550-residence luxury rental community at the intersection of SoMa, the Mission, and Hayes Valley.

We are seeking a Maintenance Supervisor who can lead day-to-day building operations with confidence, accountability, and a true hospitality-first mindset. This is an opportunity to take ownership of a high-profile residential community with extensive amenities, complex building systems, and a discerning resident population.

From building operations and maintenance to resident service and team leadership, you will play a critical role in protecting the integrity, reputation, and elevated living experience that defines Fifteen Fifty.

Property Details: Fifteen Fifty | Related

What You'll Do:

Team Leadership & Training

• Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture based on accountability, service, and professionalism
• Mentor team members in both technical skills and resident service delivery

Building Operations & Maintenance

• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and brand standards

Emergency & On-Call Management

• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after-hours situations
• Remain calm and solution-focused when responding to floods, outages, and escalated service needs

Resident Experience & Service Follow-Up

• Resolve escalated service requests with empathy and follow-through
• Oversee move-in orientations and follow-up satisfaction surveys
• Support the concierge and leasing teams in delivering a polished resident experience

Vendor & Budget Oversight

• Manage site budgets, approve emergency purchases, and monitor ongoing costs.
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations

Site Administration & Documentation

• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing

Cross-Team Collaboration

• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Represent the site during capital planning, project walkthroughs, and ownership meetings

Special Projects & Strategic Support

• Lead projects that improve building systems, service quality, or team operations
• Act as the on-site leader in the absence of the General Manager

Compensation:

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.

Anticipated base salary range: $100,000 - $109,000

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

This is a live-in position with a company-provided residence, placing you at the center of the community you lead.

#RMC

#LI-NG1

Qualifications

WHO WE ARE LOOKING FOR

• You have 3 to 5 years' maintenance leadership experience in multi-unit high rise residential housing or in hospitality with at least 3 years' directly managing a maintenance team.
• You're able to work our emergency on-call rotation as needed, can lift up to 50 lbs, and stand for an 8-hour shift.
• You have your EPA or HVAC certification
• You have expert knowledge of HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, fitness equipment, and waste management systems.
• You are committed to the mission of exceeding expectations and providing exceptional resident services.
• You have the ability to multitask and remain composed in a fast-paced environment.
• You bring it every day, possessing a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
• You believe in teamwork - that we are better, together.
• You know the importance of doing the right thing - always, in all ways, even when no one's watching.
• You champion belonging, empowering people to be their best selves at work and at home.

Overview