ResponsibilitiesGreat communities don't happen by accident-they're built by exceptional leaders. We're looking for a proven
Service Maintenance Manager to lead the maintenance and janitorial teams at our 283-unit luxury residential community in Santa Monica. This is more than an operations role; it's an opportunity to inspire a high-performing team, elevate service standards, and ensure every aspect of the property reflects excellence. If you're a decisive leader who thrives on accountability, develops people, and takes pride in creating an outstanding resident experience, we'd love to meet you.
Property Information: 700 Broadway | RelatedWhat You'll Do:Team Leadership & Training- Hire, train, coach, and supervise the maintenance and janitorial team
- Lead daily huddles, safety meetings, and performance reviews
- Build a team culture based on accountability, service, and professionalism
- Mentor team members in both technical skills and resident service delivery
Building Operations & Maintenance- Oversee all maintenance, repairs, and apartment turnovers
- Manage preventive maintenance programs and janitorial schedules
- Conduct regular walkthroughs to ensure compliance and cleanliness
- Track KPIs, forecast inventory needs, and uphold asset and brand standards
Emergency & On-Call Management- Coordinate 24/7 coverage for urgent issues and emergencies
- Lead vendor communications during after-hours situations
- Remain calm and solution-focused when responding to floods, outages, and escalated service needs
Resident Experience & Service Follow-Up- Resolve escalated service requests with empathy and follow-through
- Oversee move-in orientations and follow-up satisfaction surveys
- Support the concierge and leasing teams in delivering a polished resident experience
Vendor & Budget Oversight- Manage site budgets, approve emergency purchases, and monitor ongoing costs.
- Review vendor contracts, track performance, and recommend upgrades
- Ensure all work meets safety, code, and quality expectations
Site Administration & Documentation- Maintain payroll, scheduling, attendance, and training records
- Ensure contractor compliance with building policies and standards
- Develop systems to support onboarding, SOPs, and knowledge sharing
Cross-Team Collaboration- Work closely with leasing, concierge, and lifestyle teams
- Align on unit readiness, amenity cleanliness, and VIP service coordination
- Represent the site during capital planning, project walkthroughs, and ownership meetings
Special Projects & Strategic Support- Lead projects that improve building systems, service quality, or team operations
- Act as the on-site leader in the absence of the General Manager
COMPENSATION- $85,000 - $120,000 / annually
- With an annual bonus that is tied to performance
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Qualifications- 5+ years of previous experience as a maintenance manager; supervising maintenance and/or building operations teams within Class A Residential property
- Strong leadership, time management, and problem-solving skills
- Experience managing budgets, vendor relationships, and compliance
- Ability to lead calmly during emergencies and deliver consistent results
- High school diploma or equivalent required; technical certifications a plus
- Comfortable using Microsoft Office and digital maintenance systems
Why You'll Love It Here:You'll lead a talented, service-minded team in delivering a high-quality living experience for residents. We value calm, solutions-first leadership and offer you the support, tools, and recognition to help your team-and your property-thrive.
