Your Mission:- Lead and deliver exceptional technical services, serving as the primary point of escalation for onsite technical needs.
- Foster a unified team culture, championing ISS values and behaviors both internally and with our valued clients.
- Collaborate closely with site leadership, the Account Technical Services Lead, and the Facility Manager to deliver consistent, efficient, and innovative solutions.
Key Responsibilities:Client and Service Excellence:- Ensure high levels of client satisfaction through reliable service delivery and proactive support.
- Drive initiatives focused on continuous improvement, cost efficiency, and risk management.
Financial Stewardship:- Manage financial targets, including revenue, expenses, and third-party spend, to achieve site and account goals.
- Identify opportunities to cross-sell services and contribute to growth.
Operational Leadership:- Lead and mentor your technical team, ensuring recruitment, performance management, professional development, and well-being.
- Implement advanced engineering technology and standardized operating procedures, ensuring best-in-class service and compliance.
Contract and Relationship Management:- Own service delivery compliance and adherence to contractual obligations.
- Build and sustain strong relationships with key client stakeholders.
- Oversee performance metrics and ensure effective change management processes.
Health, Safety & Compliance:- Champion a zero-accident safety culture, ensuring compliance with OSHA and industry regulations.
- Enhance technician and engineer skills through targeted training and certification programs.
Your Profile:- Certifications: OSHA 10 (mandatory), OSHA 30 preferred, Universal EPA preferred, and other technical certifications (HVAC, electrical, mechanical, etc.) strongly desired.
- Proven leadership abilities, exceptional communication skills, and a robust track record in managing technical operations and teams.
Physical Demands & Work Environment - Ability to lift, push, pull, and/ or carry 80 pounds or more.
- While performing the duties of this job, the employee must be able to stand, walk, reach, climb, stoop, kneel, crouch/crawl daily.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must be able to work under pressure and time deadlines during peak periods.
- While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; high/ unsafe places; fumes/airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration.
- The employee is occasionally exposed to wet and/or humid conditions.
- The noise level in the work environment is frequently loud.
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $111000.00 - $137000.00 . Final compensation will be determined based on experience and skills and may vary from the range listed above.
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
