Job Type

Full-time

Description

Overview

As a Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery, operational consistency, and adherence to company standards in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood
• A positive attitude
• Operates with professionalism and integrity
• A customer-first approach to service
• Safety-first mindset and adherence to all safety policies
• High attention to detail and accountability for quality and timeliness of work
• Commitment to completing time-sensitive tasks and managing team priorities
• Ability to quickly learn and adapt to property management and maintenance software and technology
• Strong written and verbal communication skills
• Openness to feedback and consistent communication with property leadership and management teams
• Valid driver's license
• 3+ years of supervisory experience in multifamily residential, commercial or hotel maintenance, or similar field experience

Requirements

Key Responsibilities

Operations & Property Maintenance
• Maintain property standards for cleanliness, appearance, safety, and functionality
• Oversee work order management systems, preventative maintenance programs, inspections, and apartment make-ready processes
• Ensure service requests are addressed in a timely, efficient, professional, and customer-focused manner
• Lead and oversee apartment turnover activities, including cleaning, painting, and repairs
• Assign, coordinate, and monitor maintenance tasks while providing hands-on support as needed
• Support oversight of sewer treatment plants and swimming pools (if applicable)
• Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods

Team Leadership & Development
• Coach and manage maintenance team performance, including development, accountability, and evaluations
• Train and mentor maintenance technicians on technical and administrative skill sets
• Develop and manage associate schedules and payroll administration
• Lead or coordinates emergency response protocols and after-hours on-call coverage
• Partner with the Sales and Service Team to support effective day-to-day operations

Vendor, Inventory & Financial Management
• Manage vendor scheduling, materials coordination, project execution and accountability
• Manage inventory levels, vendor purchasing, and parts procurement processes to ensure cost efficiency and minimal downtime
• Oversee procurement, purchase orders and invoice processing, and budget oversight

Compliance, Safety & Standards
• Ensure compliance with company standards, policies, and procedures
• Maintain compliance with all Fair Housing standards
• Participate in snow removal and other seasonal maintenance activities as directed

This is not intended to be a complete list of all duties and responsibilities; duties may change base

on business needs.

Technical Knowledge

Advanced expertise in troubleshooting, repairing, and oversight of:
• Various HVAC systems
• Plumbing systems including boilers and water heaters
• Electrical systems
• Appliances
• Building envelope and structural design
• Pool management (where applicable)
• Wastewater treatment systems (where applicable)

Development & Training
• Monthly safety training as part of Heatherwood's Safety Culture
• Ongoing leadership, management, and advanced technical development
• Training and support for EPA Universal, CPR, CPO, Standpipe certifications (S95, S12, S13) where applicable
• Access to online training resources
• Internal growth opportunities

Salary Description

$80,000/yr to $100,000/yr