The successful candidate will be a highly experienced subject matter expert in Maintenance, workplace safety, and data driven management and leadership. The Maintenance Manager is the lead manager on site and provides leadership and direction to a team of highly skilled technicians and managers in delivering Material Handling Systems/Applications, Industrial Automation and Robotics services in a 24 / 7 logistics environment. The candidate must be a self-starter, possessing the ability to manage multiple complex projects and tasks simultaneously, as well as be able to influence, and develop relationships at all levels of the organization. This position is responsible for achieving the expected level of service delivery as measured by regular Key Performance Indicators.
Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices
Establish and execute strategic direction for the site maintenance team driving best in class service, supporting operations team in a customer-focused manner
Inspect buildings’ physical plant routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.
Handle multiple internal and externally sponsored projects and daily activities, manage to, and meet deadlines, and develop & track plans on how to accomplish departmental and distribution goals
Strategically lead the Nordstrom site to improvements in the reliability of the production assets through a proactive approach.
Fully support and deploy the basic maintenance workflow process of Nordstrom’s Maintenance Excellence program in order to reduce the over cost of maintaining the site's assets while increasing the OEE of the production assets.
Utilize data to develop trends and insights that will drive continuous improvement in the site performance.
Manage third-party contractors and vendors engaged in operating and maintaining properties and equipment
Comply with SOPs, maintaining standard work
Lead and assist in site incident investigation, utilize structured problem solving to identify root cause of failures
Work with Senior Facilities leadership and Operations General Manager to provide the strategy, vision, and continuous improvement to drive the facility personnel to advance the quality of service
Provide leadership, mentor and manage site-based Managers and Technicians. Promote a high-performance team through specific, enriched feedback to enhance individual performance, and provide associates with written performance appraisals including discipline and up to termination.
Develop and implement Reliability plans that support increasing the Uptime of the facility
Drive maintenance Best Practices: Innovate, document, improve work methods, standardize, provide a safe work environment and require safe work practices, train, commission equipment, collect, measure, and analyze key performance indicators to improve processes and improve Nordstrom customers experience.
Offer guidance to senior leadership on maintenance and equipment end of life (EOL) issues using ROI, and other analytical techniques
Provide monitoring, auditing and enforcement of maintenance execution, safe work practices, and institute and audit training drills across the network.
Ensure optimal roll out and training in the use of standard CMMS tools, processes, and systems where possible. Ensure facility compliance with use of the new tools.
Partner with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, zero based budgeting, variance analyses, etc.
Maintain site morale and customer satisfaction by keeping the customer in mind and by keeping the interests of the company at heart.
Develop property specific multi-year capital improvement project plans; and, manage the process to complete the projects.
Drive optimal facility performance through contracted cleaning services, HVAC, Vertical Transportation, Restaurant, Fire and Life Safety and Pest contracts etc.
Four-year degree in a related discipline or relevant combination of experience
A minimum of eight to ten years of direct supervision of multi-building operations is required
Experience in managing MHE, Controls and PIT operations
Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment
Ability to think big! Proficient data analyst and new processes developer/adapter
Self-starter. Strong evidence of driving goals with minimal day-to-day supervision
Superior client relationship management skills
Demonstrated negotiation skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation
Basic understanding of commercial leases, contract documents and routine accounting methods.
Familiarity with and understanding of building systems.
Excellent prioritization and conflict resolution.
Six Sigma, Lean, TPC, or other operational excellence methodology certifications
Excellent project management skills to ensure timely and accurate delivery of related projects
Broad network of facilities professionals and supplier base to draw upon when needed
Proficient in and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook)
Strong collaborative management style needed with strong written, verbal, and interpersonal skills
MBA or other master’s degree and/or Six Sigma Black Belt Certification a plus
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
