5-7 years of experience in Production Support or Mainframe environments.
Proficiency in programming languages: JCL, COBOL, SQL, DB2, and Eazytrieve.
Expertise in handling batch job failures and support tasks.
Strong understanding of incident management and operational readiness.
Ability to create metrics for performance analysis and improvement.
Responsibilities
Manage day-to-day operations of the technology platform.
Identify and create incident and problem tickets when production issues arise.
Communicate effectively with development and business teams about incidents and enhancements.
Conduct performance analytics to highlight and address vulnerabilities.
Create and enhance internal policies and procedures based on best practices.
Benefits
Opportunities for professional development and upskilling.
Access to advanced tools and technologies.
Collaborative work environment focused on team success.
Flexible work arrangements and schedules.
Full Job Description
Role description
Primary Skills
Mainframe Splunk Enterprise.
3 or more years in Production Support and/or related Mainframe experience.
Expert in programming languages like JCL COBOL SQL DB2 Eazytrieve production support and handling of batch job failures.
L3 Production Support Role is responsible for running the day-to-day operations of the technology platform Work activities specific to Production Support roles include Problem Incident Management Release Deployment Operational Readiness Capacity Availability Management Application Monitoring Service Analytics and Reporting Production Governance Triage Associate Support Change Configuration Management etc. The Production Services Engineer identifies possible production failure scenarios creates incident tickets enhancements and/or problem tickets in ticket tracking system and communicates effectively with development and internal business operations teams Identifies vulnerabilities and opportunities for improvement as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
Creates and enhances administrative operational and technical policies and procedures adopting best practice guidelines standards and procedures.
Takes ownership of escalations and perform trouble shooting analysis research and resolution using advanced query and programming skills.
Performs analytical technical and administrative work in planning installing designing and supporting new and existing equipment and software under moderate supervision.
