Jones Lang LaSalle Incorporated

Mailroom Manager

Jones Lang LaSalle Incorporated$110K — $117K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in mailroom operations or high-volume logistics environments
  • 2-3 years of supervisory experience
  • Familiarity with mailing equipment maintenance and troubleshooting
  • Proficiency in mail tracking systems and document management
  • Strong problem-solving and analytical skills

Responsibilities

  • Assess and develop a clear mail backlog recovery plan
  • Implement workflows to reduce and eliminate backlog
  • Oversee mail processing, scanning, and distribution
  • Set performance expectations and conduct regular reviews for team members
  • Identify and implement efficiency improvements for mail handling

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at 100% salary
  • Generous paid time off and holidays
  • Early access to earned wages through Daily Pay
Full Job Description
Position Overview

We are seeking a strategic and customer-focused Global Mailroom Manager to transform mail operations and deliver exceptional service within our client's workspace. This role combines hands-on operational leadership with strategic innovation, requiring someone who can simultaneously address current processing challenges, eliminate a significant backlog, and build scalable, future-ready mailroom solutions.

The ideal candidate will lead and develop a diverse mailroom team while maintaining superior customer experience at the forefront of every decision. This position requires a strong operator who can balance immediate operational needs with long-term strategic thinking-someone who views process gaps as opportunities and understands that exceptional mailroom service directly impacts organizational effectiveness and client satisfaction.

Key Responsibilities

Backlog Management & Recovery (Immediate Priority)
  • Assess current mail backlog and develop a clear recovery plan with defined timelines
  • Prioritize critical mail (legal, financial, time-sensitive documents)
  • Implement triage workflows to systematically reduce and eliminate backlog
  • Provide weekly progress updates to Account Leadership and client stakeholders
  • Establish metrics to track backlog reduction and prevent future accumulation

Operations Management & Service Excellence
  • Oversee all incoming/outgoing mail processing, scanning, distribution, and courier management
  • Ensure timely and accurate processing aligned with Service Level Agreements (SLAs)
  • Monitor daily volumes and proactively adjust workflows to prevent bottlenecks
  • Maintain comprehensive records of all mail and courier shipments
  • Manage destruction of confidential materials and secure shredding processes
  • Ensure mailroom is fully operational during all designated business hours

Team Leadership & Development
  • Supervise mailroom employees with full accountability for performance management and development
  • Set clear performance expectations for productivity, accuracy, and customer service
  • Conduct regular performance reviews, coaching sessions, and skill development planning
  • Foster a culture of continuous improvement, accountability, and customer-first thinking

Process Improvement & Innovation
  • Identify root causes of operational breakdowns and implement corrective solutions
  • Create, document, and enforce Standard Operating Procedures (SOPs) for all mail handling
  • Introduce efficiency improvements (batch processing, automation, prioritization systems, etc.)
  • Bring new trends, technologies, and industry best practices to the client

Client & Stakeholder Communication
  • Act as primary contact for teams impacted by mail operations (Legal, Finance, Operations, Compliance)
  • Provide transparent updates on backlog status and timelines
  • Partner cross-functionally to align priorities and exceed expectations

Compliance, Risk Management & Safety
  • Ensure proper handling, tracking, and chain-of-custody for sensitive documents
  • Provide record retention support in accordance with client procedures
  • Maintain knowledge of postal laws, rates, and regulations

Financial Management & Vendor Oversight
  • Report on mail expenditure and reconcile supply charges
  • Manage vendor relationships including equipment providers (Pitney Bowes), courier services, and specialized partners
  • Negotiate service level agreements and monitor vendor performance
  • Conduct vendor reviews and identify cost optimization opportunities

Reporting & Performance Analytics
  • Track and report on backlog volume, processing rates, turnaround times, and SLA compliance
  • Deliver regular performance reporting to Account Leadership and client stakeholders
  • Use data analytics to drive continuous improvements
  • Establish KPIs and dashboards for operational transparency


Qualifications
  • 5-7 years in mailroom operations, logistics, or high-volume operational environments
  • Minimum 2-3 years of supervisory experience with direct reports
  • Experience with mailing equipment use, maintenance, and troubleshooting
  • Proficiency with mail tracking systems and document management platforms

Core Competencies
  • Strong problem-solving and analytical skills
  • Excellent communication skills with ability to influence stakeholders at all levels
  • Unwavering commitment to superior customer experience
  • Proven ability to thrive in ambiguous and rapidly changing environments
  • Strategic thinking with capability to balance immediate needs with long-term innovation
  • Accountability and ownership of results with clear follow-through
  • Innovation mindset that actively seeks best practices to elevate operations


Success in This Role Looks Like
  • Backlog is significantly reduced or eliminated within defined timelines
  • Mail is processed consistently and on time
  • Clear visibility into mail status and volume
  • Strong trust rebuilt with impacted teams
  • Sustainable processes in place to prevent future backlog


Estimated compensation for this position:

110,000.00 - 117,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Oakland, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ

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