M365 / Azure Support Technician - TS/SCI w/Poly

General Dynamics Information Technology, Inc.

$106K — $143K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in IT operations or systems administration
  • Technical training or degree in a related field
  • Strong desire and willingness to learn and grow
  • Excellent written and verbal communication skills
  • Organizational skills and reliability

Responsibilities

  • Provide Tier 2 support for enterprise systems
  • Assist with troubleshooting and ticket resolution
  • Engage in training within the M365 Support Team
  • Support configuration and maintenance of M365 applications
  • Identify tasks for automation and develop scripts
  • Collaborate with team members to solve problems
  • Contribute to documentation and operational procedures

Benefits

  • Medical, dental, and vision plan options
  • 401(k) plan with company match
  • Flexible work weeks and generous paid time off
  • Short and long-term disability benefits and life insurance
  • Regular review of benefits to remain competitive
Full Job Description
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Collaboration, Enterprise Systems, Information Technology (IT) Systems, Operational Procedures, Problem Solving
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

SYSTEMS ADMINISTRATOR SENIOR

This position is designed for a highly motivated junior candidate who is committed to learning, growing, and building a long-term technical career. The successful candidate will begin by supporting our Tier 2 system, gaining hands-on experience with our internal processes and mission systems. Over time, they will transition into advanced training with the M365 Support Team, learning the capabilities and configuration of Microsoft 365 services.

Upon demonstrating proficiency and initiative, the candidate will graduate into the Digital Services Engineering Team, where they will support a broader Azure Cloud and M365 engineering environment. This role is intentionally structured to take an entry-level technologist and develop them into a fully capable M365/Azure engineer over several years.

This opportunity is intended only for individuals who are driven to excel. The ideal candidate demonstrates exceptional work ethic, strong follow-through, curiosity, and the determination to continually advance their technical skills. Candidates who thrive here are proactive learners who want to rise quickly into more complex engineering roles.

MEANINGFUL WORK AND PERSONAL IMPACT
• Provide Tier 2 support for enterprise systems while learning mission applications and internal workflows
• Assist with troubleshooting, ticket resolution, and escalation processes
• Engage in structured, progressive learning within the M365 Support Team
• Support configuration, maintenance, and monitoring of M365 applications
• Participate in the development of new processes, documentation, and operational procedures
• Identify repeatable tasks and either request or design automation through scripting
• Collaborate with team members to share knowledge, solve problems, and improve service delivery
• Contribute to supporting the enterprise agency while learning core M365 and Azure services

WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Systems Administrator Senior must have:
• Education: Technical Training, Certification(s) or Degree
• Experience: 3+ years of related experience
• Required Qualifications
  • Strong desire and willingness to learn; you must be self motivated and curious
  • Highly organized with excellent written and verbal communication skills
  • Strong team player with a collaborative mindset and willingness to help others grow
  • Demonstrated reliability, ownership of tasks, and follow-through

• Preferred Qualifications
  • Basic understanding of Microsoft 365 or Azure concepts (highly desirable but not required)
  • Experience with workflow development, process documentation, or procedural writing
  • Interest in automation, scripting, or streamlining repeatable processes
  • Passion for building technical expertise and advancing into cloud engineering roles

• What This Role Offers
  • A structured, intentional pathway to an M365/Azure engineering position
  • Hands-on training from senior engineers and cloud specialists
  • Opportunities to innovate, automate, and improve enterprise workflows
  • A growth environment built for motivated individuals who want to advance rapidly

• US citizenship required
• Security clearance level: TS/SCI w/Poly
• Location: Annapolis Junction, MD
• Must meet DoD 8570 IAT Level II requirements including one of the following: Security+ CE, CND, SSCP, GSEC, GICSP, CySA+, or CCNA Security

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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