Luxury Retail Boutique Manager

Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in fast-paced luxury retail
  • 3+ years of current supervisory experience as a store manager or higher
  • High School Diploma or GED required; bachelor’s degree preferred
  • Strong time management and prioritization skills
  • Genuine enthusiasm for coffee and sustainability

Responsibilities

  • Recruit, hire, and develop a high-performing team
  • Create personalized coffee experiences through storytelling
  • Lead training initiatives to enhance team capabilities
  • Foster an engaged and motivated team culture
  • Drive team performance with clear targets and guidance
  • Ensure compliance with operational procedures and manage inventory
  • Promote safety and adherence to health policies
  • Maximize business opportunities through community engagement

Benefits

  • Competitive pay with quarterly performance bonuses
  • Comprehensive growth and development programs
  • Supportive and collaborative workplace culture
  • Free Nespresso machine and coffee allowance
  • 401k with company match
  • Educational reimbursement programs
  • Health and mental wellness resources
  • Employee recognition and discounts at over 2,000 companies
Full Job Description
Our beautiful Roseville Nespresso has a rare opportunity for a Boutique Manager. As a Nespresso Boutique Manager, you9re not only the leader of the store, but you are also the face of the brand. You set the tone for the team and bring the brand and customer experience to life. Mentoring your team to achieve sales goals and provide excellent customer service comes to you naturally. Plus, you have an entrepreneurial mindset setting you up to successfully take ownership of your boutique and connect with the community, build our brand, and share the story and values of Nespresso with passion. WHAT'S IN IT FOR YOU:  Competitive Pay: including quarterly bonuses for achieving team sales and service goals.  Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.  Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.  Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all. WHAT WE OFFER: Nespresso offers retail employees performance-based incentives and comprehensive rewards:  Free Nespresso machine & coffee allowance  401k with company match  Educational reimbursement  Health and mental wellness programs  DE&I resource groups  Commuter benefits  Pet adoption reimbursement  Employee recognition program  Discounts at 2,000+ companies (Incentives and/or benefit packages may vary depending on the position.) WHAT YOU WILL BE DOING:  Performance Management: Recruit, hire, and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback to help your team thrive.  Personalized Coffee Experiences: You are not only an agile coffee expert; you lead by example. Using storytelling, you9ll create an experience for each customer that walks into a boutique educating them on our coffee and sustainability while creating a hospitable environment.  Training and Development: Lead and inspire others to learn and grow through coaching and mentoring. Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience. From product knowledge to selling techniques and operational standards, you will be instrumental in building their capabilities and shaping their success.  Team Engagement: Uphold the Nespresso culture and values, fostering an engaged and motivated team. Through effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions, you will create a supportive and collaborative environment.  Sales and Service Excellence: Drive team performance by setting clear targets and providing true guidance. You are growth-minded and implement strategies for continuous improvement accordingly.  Operational Excellence: Ensure compliance with standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses effectively. Support teams with troubleshooting tech issues for smooth operations.  Safety and Quality: Promote a safety-conscious culture and adhere to Nestle9's Safety, Health, and Environmental policies and procedures.  Drive and Determination: Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.  Community Connection: Think entrepreneurially to create community-building channels through experimentation and collaboration. WHAT YOU WILL BRING:  4+ years of experience in fast-paced luxury retail  3+ years of current supervisory experience as a store manager or higher  High School Diploma or GED required; bachelor9s degree preferred  Strong time management and prioritization skills  Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others.  Availability for open/close shifts, weekends, holidays  Ability to travel as required ADDITIONAL PREFERRED QUALIFICATIONS:  Experience supervising 20+ employees in a high-volume, luxury retail environment  Proven track record of double digit growh, year-over-year, within a $

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