Location Designation: Fully RemoteRole Overview: The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan. This position will manage a team of 8-10 Claim Managers. The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance, champion quality, and uphold fair claim practices.
What You'll Do:- Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees.
- Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation.
- Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results.
- Provide transparent communication so our teams can make informed decisions.
- Empower decision-making at the right level while promoting accountability and ownership of outcomes.
- Works closely with claim managers by scheduling and participating in case plan sessions and attending their team's daily medical review sessions.
- Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance.
- Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency.
- Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow.
- Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management.
- Works closely with LTD Director on customer, client, and organizational challenges.
- Maintain Enterprise Mindset by acting in best interest of the entire company.
- Manages team's claim performance according to published Quality and Compliance standards.
- Ensure team alignment with established digital tools, standardized reporting, and AI supported best practices to achieve quality and compliance objectives.
- Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps.
- Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc.
- Deliver excellent end-to-end customer experiences by embracing external and internal best practices, emerging technologies, and AI-enabled solutions to continuously improve claim management effectiveness and operational performance.
- Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations / resolutions as needed.
What You'll Bring: - 5+ years of long-term disability claim management experience preferred
- Prior direct supervisor or management experience required
- Ability to work with high sense of urgency
- Bachelor degree preferred or applicable work experience
- Strong verbal and written communication skills required
- Maintain professionalism and flexibility despite conflicting demands
- Strong acumen for customer needs; solid understanding of financial principles of business
- Strong strategic and tactical skill set
- Ability to prioritize critical objectives focusing on high impact activities
- Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job
- Demonstrate the ability to meet or exceed goals. Motivates staff towards desired outcomes
- Ability to communicate clearly and succinctly with all levels of the organization. Encourage candor and openness to foster creativity and an exchange of ideas
- Effective at disseminating information for staff to successfully fulfill their duties and responsibilities
- Ability to manage complex and escalated issues with confidence and results
- Able to adapt to changing and often ambiguous circumstances
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
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Pay TransparencySalary range: $77,200-$128,700
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Job Requisition ID: 94190
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