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Job Summary:

Job Description:

Key Responsibilities:

• Assign and pre-plan freight according to DOT guidelines for drivers and external carriers according to appointment times and driver availability to meet customer requirements and increase operational efficiency to reduce overall operating cost

• Verify inbound capacity details such as driver hours, due homes and trailer assignments to effectively manage utilization and the safety of our driving teams

• Monitor pick up and delivery times against driver performance to maintain optimum service levels and customer satisfaction

• Cultivate relationships with external carriers regarding freight availability, service issues and increase market capacity while maintaining communication with internal teams to increase volume opportunities

• Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail updates, missed appointments, etc., to protect service

• Match load assignment requirements to driver's available hours to maintain hours of service and Company regulations

• Meets and exceeds productivity goals for operations to minimize empty miles and maximize stops to reduce costs • Resolve service issues promptly to meet and exceed customer requirements and maximize service levels for customer retention

• Coordinate equipment pools availability at customer sites, market locations and/or rail ramps to balance available assets and meet operations and customer needs

• Balance freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs and manage internal capacity to match freight volume

• Track & interpret important customer KPIs in order to improve service execution &/or customer relationship

• Provide mentorship to Manager Trainee / Transportation Managers

• Improve account/location results through understanding operational performance indicators that impact financials

Compensation Information:

($73,500-$91,900) Actual compensation may vary due to factors such as experience and skill set.

This position is located at 50 Campanelli Drive, Westfield, MA 01085

Qualifications:

Minimum Qualifications: High School/GED with 3-4 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience

Preferred Qualifications: Bachelor's Degree with 4-5 years of experience in the Transportation/Logistics industry
Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
Knowledge of the J.B. Hunt's vision, structure, culture, philosophy, operating principles, values, and code of ethics
Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan
Ability to understand, monitor, update, or enhance existing business or work processes
Ability to promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Accurately analyze situations and reach productive decisions based on informed judgment
Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion
Ability to consistently travel to account and customer locations
Proven experience in establishing and maintain healthy working relationships with clients, vendors, and peers
Experience in Microsoft Programs (Excel, Word, Access, PowerPoint, Outlook)

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

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“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”