DescriptionThe Logistics Operations Manager is a leadership position that has responsibility for teammate productivity and successful account operations. The focus is on managing the execution of day-to-day operations, teammate support, and coaching and mentoring. This role will have relationships with both internal and external customers as well as vendors at varying levels within the organization.
The Position- Responsible for all day-to-day operations for the customer accounts aligned to your teams.
- Understand customer requirements, timelines, and scopes. Successfully align M2 services to meet those customer needs and focus on the growth of the customer accounts.
- Help lead the integration of new customer accounts, new carriers, and new processes. This includes the development of the operation, the outline of the workflow, and the configuration of the transportation management system.
- Coach, mentor, and support your teams (Account Managers, Account Capacity Leads, Logistics Coordinators). Understand their personal goals and support them in their growth plan.
- Lead innovative improvement initiatives for the account(s) with a focus on understanding root cause of recurring issues, driving down costs, and improving service
- Help lead customer quarterly business reviews, coach your team to participate as well.
- Communicate and build customer relationships at varying operational levels to ensure expectations are being met and when they are not, collaborate on an agreed upon solution.
- Use professional judgment to assess the impact of tactical decisions/actions on the success and profitability of both the customer and M2.
- Report and analyze key performance indicators and develop action plans to improve any that fall below expectations
- Develop and evaluate standard operating procedures, business rules, and work processes to enhance communication, transfer information, and produce results
- Interview and select new teammates while leading, managing and developing a team of on average 9 teammates who are responsible for the day-to-day operational execution
- Accountable for executing account plans to ensure sustainability of our services, expand our solution set, and create value for our customers
Why should you apply?- Fun and energetic work environment
- Work/Life balance is a core value of the M2 Logistics organization
- Lack of bureaucracy - more empowerment
- Pride in ownership
- Servant leadership - no barriers
- Caring/compassionate owner - trickle down effect
- A really cool team that you get to work with
Requirements- Associates or Bachelor's degree or the equivalent combination of experience and education
- Five (5) plus years of relevant transportation, supply chain, customer service or business management experience
- Project Management experience is a plus
- Advanced problem-solving skills
- Intermediate proficiency in Microsoft applications such as Excel, Word, and PowerPoint; Transportation Management System (TMS) experience required
- Interpersonal skills with the ability to develop effective customer and teammate relationships and work within all levels of an organization
- Effective leadership, team building, mentoring, and oral/written communication skills
- Ability to lead both centralized and decentralized teammates
- Ability to travel up to 15%
